Medical Front Office Receptionist

• 2022 Top Workplace*

WE DO URGENT CARE DIFFERENTLY

• On Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.
• A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making
• Profit Sharing: All Employees Work Together, See the Results, and Share in the Success

Medical Front Desk Receptionist - The Medical Front Desk Receptionist is a highly-skilled customer service representative that plays a key role as the first point of contact for patients in the clinic. Maintains a positive patient experience by ensuring proper check-in, registration, and communication of insurance coverage.

Education And/or Experience Requirements

• Computer skills/literacy, required
• 3+ years of customer service in person-to-person work environments, preferred
• 1+ years experience with administrative duties, preferred
• Medical terminology knowledge is strongly preferred

Opportunities To Learn & Grow

• This patient-facing position is an excellent first step into healthcare
• Opportunities to take on a Medical Assistant Apprenticeship program available
• Costs are covered by AFC!

Pay And Benefits

• Plus Employee Profit Sharing Bonuses are paid quarterly
• $17.50 - $24.00 + / hour Depending on Years of Experience
• Full-Time Benefits Eligible
• 401k at 1 year, with a 3% Employer Contribution
• 3 Weeks Paid Time Off
• AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics

Schedules

• Front half of week team = Sun 9a - 6p, Mon-Tue 8a - 8p, Wed 8a - 2:30p
• Back half of week team = Wed 1:00p - 8p, Thurs-Fri 8a - 8p, Sat 9a - 6p
• Full-time, ~40 hrs/week. Shifts are set schedules; Sunday-Wednesday OR Wednesday-Saturday

Locations: AFC Portland is growing to meet the needs of our community. If you have an interest in ANY of our clinic locations, we encourage you to apply.

• Oregon City
• Cedar Mill (Opening 2023)
• Hillsboro
• Northeast Portland
• Tigard
• Northwest Portland
• Clinic Locations:
• Beaverton

What We Need: We are currently seeking energetic, driven, and team-oriented Medical Front Desk Receptionists who have excellent communication skills, and attention to detail, and who focus on high-quality patient care. Must be comfortable working in a fast pace, high-volume clinic while maintaining the ability to multi-task accurately while completing patient registration, collecting payments, navigating the EMR, and performing regular office duties. A sense of urgency while maintaining a calm and collected demeanor are important attributes.

Essential Functions/Major Responsibilities

• Provide appropriate forms upon check-in and completing patient registration in EMR
• Answering calls and resolving needs or directing them to the appropriate department
• All other duties as assigned by the Clinic Manager.
• Check out patients by collecting, organizing, and scanning medical records into charts as needed and providing copies to the patient
• Overseeing incoming emails and faxes to the clinic and taking corrective action to complete each request
• Responsible for the setup and close-out of the cash drawer
• Electronically verifying insurance and accurately reviewing the coverage to collect necessary payment due at the time of service
• Maintaining a clean and tidy work environment including proper disinfecting of the lobby area between patients
• Greet and acknowledge patients with a warm and friendly demeanor

Exhibit Company Core Values

• Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
• Commitment - Commitments are clearly made and met
• Celebrate - Celebrate wins - both small and large
• Trust - Trust builds teamwork through vulnerability and respect
• Excellence - Excellence in everything we do

Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.