Medical Equipment Driver & Customer Service

About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Overview and Responsibilities
Job Summary
We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Coordinates verification of Medicare, Medicaid, and private insurance coverage information
• Works with location personnel to coordinate deliveries
• Prepares CMNs/SOPs for Sales Reps and documents on tracking log
• Performs other duties as assigned
• Delivers, sets up and maintains equipment at the delivery address using company vehicle
• Maintains referral log
• Provides service for walk-in patients
• Assists with updating respiratory grid
• Maintains assigned company vehicle in a clean and safe working condition
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
• Observes additional needs that the patient may have and reports same during morning meeting
• Monitors office supplies
• Prepares complete and accurate files for Billing Department
• Available for on-call assignments as needed
• Reports equipment hazards and/or product incidents as required
• Prepares tickets for daily routes
• Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
• Adheres to company policies and procedures in regards to using personnel protective safety equipment

Travel

• Travel via company vehicle required to patient's homes for set-ups and reoccurring delivery

Qualifications
Employment is contingent on

• Drug screen ( when applicable for the position )
• Background investigation (company-wide)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Medical terminology, preferred
• Experience with medical equipment, preferred
• Experience with medical billing practices and of billing reimbursement, preferred
• Experience in medical field and administrative record management, preferred
• One year of related work experience, preferred

Skills and Competencies

• Effectively communicate in English; both oral and written
• Work independently and as part of a team
• Maintain confidentiality, discretion and caution when handling sensitive information
• Self-motivation, organized, time-management and deductive problem solving skills
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Multi-task along with attention to detail
• Accurately perform simple mathematical calculations

Machines, Equipment and Technical Abilities

• Microsoft applications; Outlook, Word and Excel
• Mechanically inclined for the repair and troubleshooting of equipment
• Email transmission and communication
• Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
• Understands use of all applicable home respiratory equipment and supplies.
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet
• Internet navigation and research

Physical Demands

• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires sitting, walking, standing, talking and listening
• May be required to comply with OSHA Respirator Requirements, including but not limited to Medical Evaluations and Fit-Testing
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires lifting (minimum of 65 pounds) and transporting of patient equipment
• Requires driving a company vehicle

Rotech Information
Benefits

• Medical, Dental and Vision
• Generous Paid Time Off and Paid Holidays
• Cellular phone reimbursement
• Employee Discount Program
• Life Insurance and Disability
• 401k
• Employee Recognition program
• Bonus and Incentive Opportunities

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.