Medical Center Rep - Rehab At Northwest

Description

JOB SUMMARY

• Screens and refers all incoming calls and customers and or patients, manages customer and or patient flow, maintains current medical records, files secondary insurance, enters charges and payments, files secondary insurance, workers compensation claims, and corporate services claims, pursues collections daily, investigates patient billing inquiries, orders supplies and prepares mandatory computer generated reports. Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection, and medical records maintenance. During times of high patient volume and/or to assist with coverage, may be asked to float to other PPG clinics.

GENERAL REQUIREMENTS

• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Performs other duties as required and completes all job functions as per departmental policies and procedures
• Adheres to the hospital and departmental attendance and punctuality guidelines
• Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization

WORKING CONDITIONS

• May be exposed to limited hazardous substances or body fluids, or infectious organisms.
• Periods of high stress and fluctuating workloads may occur.
• General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
• May be exposed to high noise levels and bright lights.
• May be required to change from one task to another of different nature without loss of efficiency or composure.
• May be scheduled as needed including overtime

Qualifications

EDUCATION REQUIREMENTS

• High School Diploma or GED (Required)

EXPERIENCE REQUIREMENTS

• 1 year experience with CPT and ICD-9 insurance coding (Preferred)
• 1 year of customer service experience (Required)
• 1 year of medical office experience is required (Preferred)

CERTIFICATIONS AND LICENSURES

• No Certifications are Required or Preferred

GENERAL SKILLS

• Interpersonal Skills
• Customer Relations
• Mathematical
• Follow Verbal Instructions
• Organizational Skills
• General Clerical Skills
• Basic Computer Skills
• Self-starter
• Grammar / Spelling
• Read / Comprehend Written Instructions
• Communication Skills
• Motivational skills

PHYSICAL REQUIREMENTS

• Ability to perform - repetitive tasks/motion
• Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
• Have good - manual dexterity and eye-hand-foot coordination

PHYSICAL DEMANDS

• Bending/Stooping - Occasionally within shift (1-33%)
• Standing - Frequently within shift (34-66%)
• Pushing/Pulling - Occasionally within shift (1-33%)
• Climbing - Occasionally within shift (1-33%)
• Sitting - Continuously within shift (67-100%)
• Twist at waist - Occasionally within shift (1-33%)
• Reaching above shoulder - Occasionally within shift (1-33%)
• Walking - Frequently within shift (34-66%)