Medical Assistant/Patient Service Representative

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

If you're a Medical Assistant/Patient Services Rep looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.

We have an opening for a full-time Medical Assistant/Patient Services Rep to join our new Orlando, FL office. The schedule is Monday - Friday from 7:00 am - 4:00 pm with occasional weekends and holidays.

How You'll Contribute

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Medical Assistant/Patient Services Rep is responsible for:

• Maintain supplies for the blood drawing stations
• Schedule patient appointments
• Provides pre and post op education
• High volume of phlebotomy
• Collect payments
• Perform semen washes and sets up for IUIs
• Take vital signs and provide general clinical assistance
• Establishes a compassionate environment by providing emotional and psychological support to patients and patients’ families
• Works independently to assure the program goals are achieved
• Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions
• Assists with the clinical care of fertility patients
• Answer incoming phone calls
• Ensure lab specimens are sent to proper labs
• Utilize the computer in entering labs and printing labels
• Support and promote excellence in customer service

What You'll Bring

The skills and education we need are:

• High School diploma; Associates degree preferred
• Strong phlebotomy skills
• Cross trained at medical front desk
• Ability to work autonomously and in a team environment
• Strong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications, accuracy and speed with data entry is required
• Completion of a formal MA program
• Excellent oral and written communication, interpersonal and customer service skills
• Minimum of one year of prior experience in healthcare and familiarity with medical terminology

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer

• Competitive pay + bonus
• Comprehensive training
• Ability to make an impact in the communities we serve

At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit here.

How To Get Started

To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.