Medical Assistant/Clinical Assistant

POSITION Medical Assistant/Clinical Assistant

DEPARTMENT Primary Care/Specialty Care

REPORTS TO Practice Manager

REVIEWED BY Director of Dept Operations and Human Resources

STATUS Non-Exempt

REVIEW CATEGORY Clinical Patient Care

REVISION DATE 03/01/20

SUPERCEDES 01/01/11

MEDICAL ASSISTANT

POSITION SUMMARY Performs general nursing care to patients under supervision, including assisting with exams or procedures, patient education, and maintenance of medical records.

POSITION SUPERVISED None.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES

• Receives patients professionally in waiting area and rooms them per department protocol.
• Performs the technical component of the department’s clinical procedures competently.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in EMR.
• Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
• Performs other duties as assigned when appropriate.
• Provides ongoing triage and management of office flow to meet patient’s medical and service needs in order to maintain optimal patient flow.
• Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Cross trains in other positions where appropriate as determined by manager.
• Appropriately responds to emergency situations.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

POSITION REQUIREMENTS

Education/Certification/License

Medical Assistant - Degree/diploma/certification in Medical Assisting or previous MA experience

Knowledge, Skills, and Abilities

Team player, professional, and customer service oriented. Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment. Able to work with diverse patient base of all ages. Assist with clinical procedures specific to department. Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP. In addition, must be able to anticipate the needs of the physician and require minimal supervision. Prior experience is a plus.

Special Demands/Requirements

None

ADA JOB REQUIREMENTS

Physical Demands

Stooping/Kneeling/Crouching/Reaching/Standing/Walking/Pushing/Pulling/Lifting/Fingering/Grasping/Feeling/Talking/Hearing/Repetitive Motions

Physical Requirements

Medium Work - Exerting up to 50lbs of force occasionally, and/or up to 20lbs of force frequently, and/or up to 20lbs of force constantly to move objects.

Visual Acuity

Close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, extensive reading.

Environmental Conditions

The worker is subject to hazards including moving mechanical parts, electricity, high places, or chemicals.

CLINICAL ASSISTANT

POSITION SUMMARY Performs general care to patients under supervision, including maintenance of medical records, rooming patients, taking vitals, cleaning, and stocking rooms.

POSITION SUPERVISED None.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES

• Assists to meet patient’s medical and service needs in order to maintain optimal patient flow within the scope of successful completion of training.
• Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Observes and maintains records on patients’ care, condition, reaction and progress.
• Prepares equipment and assists physician during examinations and treatment, if needed.
• Appropriately responds to emergency situations.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Performs other duties as assigned when appropriate.
• Cross trains in other positions where appropriate as determined by manager.
• Receives patients professionally in waiting area and rooms them per department protocol.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
• Attends department and all staff meetings as required.
• Communication of patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Attends training programs as required.
• Monitors patients’ vital signs and assists with in-office procedures as determined by manager, rendering professional care for the comfort and wellbeing of each patient.
• Provides counseling as necessary, answering patients’ questions and concerns within the limits dictated by each physician.
• Performs the technical component of the department’s clinical procedures competently within the scope of successful completion of training.

Position Requirements

Education/Certification/License

Qualified candidate would possess relevant medical assisting experience and medical Terminology is preferred. Patient care background and related experience is desired.

Knowledge, Skills, and Abilities

Good collaboration and teamwork skills. Professional and customer service oriented. Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment. Able to work with diverse patient base of all ages. Perform basic back office skills including collecting height, weight, and BP. In addition, must be able to anticipate the needs of the MA, RN, or LPN and require minimal supervision. Prior experience is a plus. Excellent interpersonal skills, including customer service, patience, empathy, and compassion. Effective communication skills, including active listening, writing, speaking, and reading comprehension. Fast and adaptive problem-solving abilities, Keen attention to detail and good understanding of patient care policies and regulations.

Special Demands/Requirements

None

ADA JOB REQUIREMENTS

Physical Demands

Stooping, Kneeling, Crouching, Walking, Fingering, Hearing, Pushing, Grasping, Repetitive Motions, Reaching, Pulling, Feeling, Standing, Lifting, & Talking

Physical Requirements

Medium Work - Exerting up to 50lbs of force occasionally, and/or up to 20lbs of force frequently, and/or up to 20lbs of force constantly to move objects.

Visual Acuity

Visual acuity to perform an activity such as operating a machine where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature.

Environmental Conditions

The worker is subject to hazards including moving mechanical parts, electricity, high places, or chemicals.