Medical Assistant/Clinical Assistant - Granger Family Medicine

Performs general nursing care to patients under supervision, including assisting with exams or procedures, patient education, and maintenance of medical records.

• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
• Receives patients professionally in waiting area and rooms them per department protocol.
• Cross trains in other positions where appropriate as determined by manager.
• Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Appropriately responds to emergency situations.
• Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in EMR.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Performs other duties as assigned when appropriate.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
• Performs the technical component of the department’s clinical procedures competently.
• Provides ongoing triage and management of office flow to meet patient’s medical and service needs in order to maintain optimal patient flow.

Education/Certification/License

Medical Assistant - Degree/diploma/certification in Medical Assisting or previous MA experience

Knowledge, Skills, and Abilities

Team player, professional, and customer service oriented. Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment. Able to work with diverse patient base of all ages. Assist with clinical procedures specific to department. Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP. In addition, must be able to anticipate the needs of the physician and require minimal supervision. Prior experience is a plus.