Medical Assistant - The Women's Center - Full Time

The Women's Center Medical Assistant will work directly with Certified Nurse Midwives, Physicians, Nurses and other Medical Assistants to coordinate the flow of office patients, and provides general support services to physicians and midwives. Trouble shoots patient problems and collaborates with practice staff and other Copley managers or staff as needed. Assists with patient education regarding perioperative/post operative issues. Becomes familiar with all clinic appropriate appliances. Keeps a strong focus on overall patient satisfaction.

All Copley Hospital new hires are required to have received a COVID vaccination upon hire

• Performs other duties as assigned.
• Obtains and documents vital signs on patients
• Responds to patient and provides follow-up communication by telephone as per provider's instructions. Determines what the provider must address and what can be transmitted directly from the MA
• Acts as liaison with primary care providers and other specialists for appointment referrals and further care. Appropriately faxes related notes.
• Works collaboratively with other Medical Assistants and Providers in all procedures appropriate for relative Clinic. Provides associated documentation and/or educational materials to patient when requested
• Forwards educational information to patients as requested by the provider (i.e. medications, complications, prenatal, cast care and post-operative care). Helps keep providers on task to optimize patient flow
• Utilizes EMR and paper charts to retrieve patient medical charts and prepare charts for new patients for the following day’s appointments in an accurate and timely fashion. Reviews charts to ensure completeness (Labs, Ultrasounds, MRI, CT, EMG, x-ray reports, office notes from PCP and any other pertinent previous records, etc. ).
• Maintains general appearance and cleanliness of exam room(s). Wipes down rooms (exam tables, counter tops, light switch, chair arms, etc.) with bacteriostatic agent at end of day. Insures stocking of clean laundry and proper disposal of soiled laundry. Pre washes, drops off and picks up sterilized instruments. Keeps supply inventories in stock
• Draws blood as necessary for labwork; performs routine laboratory tests; performs and documents urine dips; orders and documents labs in EMR
• Utilizes the EMR to enter patient information and completes forms as requested by providers (return to work, out of work, work restrictions, insurance forms, etc.) for signature by provider
• Works collaboratively with reception and business office staff to ensure a seamless patient experience, and to ensure complete medical and business processes
• Greets and escorts patients to exam room in a manner that will facilitate a positive experience. Instructs patient in preparation for examination and provides appropriate patient drape. Collects patient history and necessary information for EMR patient file
• Inventories and orders medical supplies as necessary.
• Prepares instruments for autoclaving. Transports equipment to hospital for cleaning per policy. Picks up clean instruments when ready and restocks exam rooms, ensuring an adequate supply of instruments is ready at all times
• Utilizes the practice management system and EMR for scheduling, record retrieval, and data entry throughout the day as necessary to support the providers’ practice. If applicable, reviews chart following transcription to ensure any required provider follow-up is documented on patient plan

Education Requirements High School Diploma required. Associates in Science or Bachelor of Science, or equivalent experience in related field desired.

Experience Requirements Previous experience in health care or related work, including customer service focus. Medical Terminology and 1-2 years experience in health care field desired.

Licensing Requirements Medical Assistant License desired.

Skill Requirements

• Ability to multi-task in a fast paced environment
• Ability to work effectively with adult, adolescent and pediatric patients
• Problem solving and trouble shooting
• Ability to work as part of a team and independently
• Exceptional interpersonal skills
• Highly organized
• Computer proficiency with accuracy. Familiar with Microsoft Office Suite, Adobe and other programs

Desired Experience using EMR and/or Microsoft Office and Adobe environment, self motivated, desire for continuous personal and professional development