Medical Assistant - New Braunfels

PRIMARY FUNCTION: Perform quality team based patient care under the direct supervision of a clinician for both clinical and administrative functions to promote health and wellness in a safe and friendly environment. Supports clinician and care management teams in the maintenance of chronic disease management, examination and treatment of pediatric patient population. Specialty trained as applicable.

ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all the duties that may be assigned.)

• Medical assistants are essential members of patient-centered medical home team and will perform and meet best practice standards, quality and key performance indicators set forth by the organization.
• Perform phlebotomy, lab sample collection and proper processing with documentation and report to clinician as outlined per policy.
• Perform proper patient identifiers, buddy process validation as per policies, and perform proper vaccine and medication administration to include intramuscular, intradermal, subcutaneous injections with post observation.
• Ensure and adhere to vaccine cold change management with proper handling, storage, preparation and administration to include reporting vaccine excursion.
• Other various duties as assigned.
• Prepare patient for clinician examination, ensure clinician orders performed and accurately documented. Perform with clinician supervision and assist clinicians in necessary age appropriate vision, hearing screenings, electrocardiograms with repeat as needed, suture removal, ear lavage, urine cauterization, ear-piercing, wound care, specialty procedures and emergency response with proper clinician supervision.
• Interview patient based on age appropriateness and/or specialty needs with accurate documentation and update medical records to include chief complaint, current medications with drug name, dosing, route, medication and food allergies with reaction and severity, vaccine, medical, surgical, family, social histories, any barriers to care and home status. Obtain necessary medical records, consultation notes, hospital inpatient and/or ED discharge records, diagnostic and laboratory results for clinician review and treatment follow-up as needed.
• Complete patient follow up and tasks assigned to meet patient needs to include but not limited to answering phones, handling correspondence, prescription refill request providing clinician with necessary information as needed, obtaining medication pre-authorization, assisting with patient referrals, patient form completion to include DME, therapy, school clearance, sports and medication forms, arrange home, hospital care, procedures and follow-up appointments, etc.
• Perform and document patient’s intake vitals to include but limited to height, weight, temperature, blood pressure, pulse and respiration rate; repeat and notify clinician of any abnormal findings.
• Maintain high quality patient experience, welcome patients; ensure a safe patient environment, office and exam room cleanliness and appropriate supplies and equipment for patient care in adherence to infection control policy and procedures.
• Perform and document vaccine and medication reconciliation with patient and state registry; provide written vaccine information statements, education of patients/parents prior to vaccine and medication administration.

Performance Requirements

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.

Typical Working Conditions

• Indoor Work
• Operating Computer
• Lift/Carry 20 lbs. or less
• Direct patient care
• Reach Outward
• Exposure to Hazards
• Designated Medical Assistant float staff will be assigned to multiple designated office locations as applicable
• Bending
• Standing and walking for long periods of time
• Crawl
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy
• Manual Dexterity
• Reach above Shoulder
• Push/Pull 41-200 lbs.
• Excessive Noise
• Squat or kneel
• Extreme Temperatures

Other Physical Requirements

• Ability to wear Personal Protective Equipment (PPE)
• Sense of Touch
• Sense of Sound
• Vision

EDUCATION: High School Diploma or equivalent required. Medical foreign doctors must have a Bachelor of Science degree in General Medicine from a regionally accredited university or equivalent.

Licensure/Certification

• Active BLS certification required
• Upon hire, and for the duration of the employment, valid driver’s license is required
• MA Diploma / Certification required OR a minimum of 3 years MA experience will commensurate Diploma / Certification requirement.

EXPERIENCE: Minimum 1 year of Medical Assistant experience with MA Diploma/Certification in healthcare setting preferred.

Knowledge, Skills & Abilities

• Excellent interpersonal, organizational and customer service skills to support and reassure pediatric patients and their families
• Ability to multitask in a fast-paced environment
• Ability to communicate clearly both written and verbally
• Ability to plan, prioritize and organize
• Critical thinking to include emergency situation
• Maintain effective working relationships with patients, employees and the community
• Knowledge of basic medical terminology, and immunization
• Knowledge of medical safety practices and standards
• Proficiency in electronic health recordkeeping systems

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