Medical Assistant - Behavioral Health

Summary: Prepare patients prior to physician examinations and assist in exams and procedures

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Properly prepare the patient for the exam and assist the physician as needed with exams, ultrasounds, and procedures
• Assist with lifting patients as needed
• Perform all other duties as assigned
• Cover clerical positions with filing and telephone operations when employees are on break, lunch, and away for other absences when necessary
• Practice Universal Precautions at all times utilizing available safety equipment (gloves, shields, etc.)
• Prepare and administer immunizations, allergy, or other injections
• Perform in-office diagnostic testing such as EKG and PFT and CLIA waived testing
• Perform phlebotomy, urinalysis, and other in office laboratories
• Have computer knowledge for operating lab computer to assist in entering laboratory tests and retrieving results of such
• Place patients in rooms after age, weight, vital signs, and chief complaints are taken and recorded in medical record
• Prepare slides for urinalysis, KOH, and wet prep microscopic exam
• Clean and sanitize instruments regularly
• Make certain that all pertinent pre-clinic laboratory or other pertinent data is in chart at time of visit
• Have a working knowledge of setting up and assisting with minor surgery, suturing, casting, social service exams, gynecologic exams, toenail removal, and cryosurgery
• Obtain patient insurance pre-authorization for all referrals and procedures
• Assist with phone triage and scheduling as needed
• Maintain well-cleaned and stocked rooms and laboratory area
• Have knowledge of closing office procedure-turn off equipment, clean instruments
• Inform appropriate personnel of any needed supplies for rooms or laboratory
• Maintain current license and certification if applicable

OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:

• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
• Team members will participate in Grace Health's advocacy program.
• Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
• All team members will be involved in the process of improving quality incomes.
• Team members must demonstrate excellent team communication and coordination to provide quality patient care.
• Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.
• Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
• Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
• Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.

GENERAL DUTIES:

• Maintain patient confidentiality
• Performs duties in compliance with laws, regulations, and Grace Health policies and procedures
• Routinely keep supervisor informed about attendance and job assignments
• Work effectively and at an efficient pace
• Maintain good attendance (daily, meetings, and other assignment tasks)
• Flexible in being able to multitask
• Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel
• Work cooperatively with physicians, administration, and peers
• Maintain timely documentation of all work assignments

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS:

• Written and oral communication skills
• Completed a recognized medical assistant program
• Cooperative attitude
• Computer skills
• Pleasant personality

EDUCATION and/or EXPERIENCE:

Must have a high-school diploma and either significant on-the-job experience or certification as a medical assistant.

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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