Manager, Learner Services Jobs

The Role

ReUp Education is seeking a Manager of Learner Services, Coaching Services to support our coaching services team to drive student engagement and retention. Leveraging a data-focused mindset and strong interpersonal skills, you will support a team of student coaches, identify pain points and inefficiencies in our coaching practices, and execute high quality service at a growing scale. Your efforts will enable us to achieve our ambitious goal of re-enrolling millions of college students and supporting them through to graduation.

This is a great opportunity to play a meaningful role as we tackle a huge problem that affects a largely underserved population. If you’re interested in coaching, training and development, and thinking strategically on how to transform people’s lives, come join us!

What we do

Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 40% of US students who have “stopped out” and support them until graduation, through our technology-enabled service. To date, we have re-enrolled nearly 22,500 students, assisted over 5,000 to graduate, and recaptured over $85 million in tuition for our university partners.

What you’ll do

• Assess productivity, identify obstacles, and support Coaches on efficiency and effectiveness.
• Perform quality assurance reviews for their team in coaching and student interactions. Provide feedback for professional development and growth.
• Limited travel (bi-annual retreats/annual LSLT strategy meetings)
• Support systems implementation to collect and share coaching ‘best practices’ and insights steeped in our Coaching Model.
• Partner with marketing, product and data teams to better understand our universities and students to enhance and strengthen our support systems for students and coaches.
• Manage complex problems in a fast-paced, workforce-distributed environment.
• Support Success Coach onboarding and training.
• Manage part of our Learner Services team (8-10 people), motivating them, managing performance expectations against goals, using data to inform decisions, and supporting their professional growth.
• Stay up-to-date on current technologies and trends in the higher education and coaching industry, including research-based interventions.
• Report to our Director of Learner Services with thoughtful and strategic input.

Qualifications

Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

• Bachelor’s degree in a related field.
• Highly organized with the ability to coordinate activities that drive goal attainment (OKRs).
• A high degree of initiative in resolving issues and developing process enhancements.
• Familiarity with a CRM program (Salesforce preferred) and the Google Suite
• At least 2 years experience managing a team of 3 or more a plus
• Higher ed and/or ed tech experience a big plus
• Ability to work remotely in a private and quiet working space. Working space at home with a secure network is required.
• A data-driven mindset that embraces the use of data to drive and support performance.
• At least 5 years experience in coaching and developing individuals
• Proven multitasking skills in a fast-paced environment.
• You care about ReUp’s mission and are committed to helping us open new opportunities to students.

What does success look like?

• A highly relational leader who knows how to motivate a diverse and inclusive team to achieve great results.
• Impact-driven and deeply interested in helping students re-enroll into college and earn their degree.
• A problem solver who is experienced in diagnosing performance challenges, devising solutions, and navigating ambiguity.
• An effective communicator who can compellingly articulate team goals and give high quality feedback.

Compensation & Benefits

• We provide your choice of a Mac or PC laptop
• A diverse team that fosters a high level of collaboration despite being highly distributed
• 401(k) plan
• Flexible time off and remote work opportunity
• Medical, dental, and vision insurance for employees; we pay 100% of the employee's premium and 50% of any dependents' premiums
• Base salary $70,000-75,000 commensurate experience

Location

ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed: AL, AZ, CA, CO, FL, GA, IL, MA, MI, MO, NC, NH, NY, OH, OR, PA, SC, TN, TX, VA, WA and WI.

Company Culture

TEAMWORK * RESULTS * CONSTANT LEARNING * AGENCY * DIVERSITY, EQUITY & INCLUSION * JOY

ReUp employees share a passion for improving outcomes for stopout students. We support students to get Results as they embark on finishing what they started. We believe in the power of human potential and that supporting an individual’s Agency acts as a catalyst for positive change and resiliency. We support Diversity, Equity & Inclusion, for both the students we work with and in our hiring practices. We value Teamwork and strive to create a safe and supportive environment where trust, communication, creativity, and humility are valued as highly as technical skills. We tackle hard problems with curiosity and take action towards continuous improvement and Constant Learning. Approaching our work with open hearts, open minds, and seeking collective success creates Joy. If that sounds like your dream work environment, we look forward to hearing from you.

ReUp Education is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

Powered by JazzHR

ZfPpdjJzPY