Manager, Community Outreach And Engagement - Co And Ok

Careers at Landmark , part of the Optum and UnitedHealth Group family of businesses. At Landmark, we work to deliver high quality, comprehensive care to chronically ill patients wherever they reside and whenever they need it. We focus on doing what’s right for the people we serve, even when it’s not easy. This is your opportunity to be part of a compassionate team that is setting out to change health care for complex, chronic patients. We’re looking for driven people like you because changing the status quo takes dedication. Here, we’ll invest in your personal and professional growth while giving you a unique opportunity to make a difference. Helping people feel their best is a rewarding part of doing your life’s best work.(sm)

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.

Because many of our patients are frail and elderly, we deliver care primarily in their home. At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.

We believe our patients and their families deserve the highest quality of care delivered with compassion, professionalism, and excellence. Our expectation for all team members is to exhibit these values daily while performing at their best.

Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.

The Manager, Community Outreach and Engagement is responsible for designing, setting, and executing local outreach strategy, and for ensuring that their market meets or exceeds annual engagement targets. This role will lead regular meetings with the Community Healthcare Advocate (CHA) team, and local market leadership, prioritize local outreach activities and allocate local outreach resources. This supervisory role will require close performance management of individual local CHA employees. In addition, this role will liaise closely with the Market General Manager/Executive Director/Regional Medical Director to (i) set, define or modify local outreach strategy and (ii) monitor, on a weekly basis, local outreach productivity and performance relative to budget.

If you are located in Colorado or Oklahoma, you will have the flexibility to work remotely* as you take on some tough challenges

Primary Responsibilities:

• Provide coaching, and performance management to serve as an expert resource to the team, while working closely with local market leadership to drive the effective execution of monthly engagement strategies and tactics
• Identify and execute innovative engagement strategies to enroll patients into the Landmark Health program
• May work flexible or extended hours to accomplish business goals
• Source, establish and maintain collaborative relationships with strategic partners in retirement communities, assisted living communities, skilled nursing facilities, hospitals, physician offices and other community organizations.
• Leverage reporting and dashboards to analyze referral patterns for prioritization of telephonic and field-based outreach to members

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Proficiency in Microsoft Office Word, Excel, and PowerPoint
• Experience consistently meeting or exceeding sales targets or goals
• Ability to travel up to 10% and be available outside of standard business hours
• Bachelor’s degree or combination of education and equivalent work experience
• Experience in project management
• 3+ years of experience in a supervisory role in a sales, direct marketing, healthcare operations, or customer service with direct responsibility for team leadership and assigned clients or accounts

Preferred Qualifications:

• Experience in healthcare

Soft Skills:

• Ability to work independently in an entrepreneurial environment with minimal supervision
• Ability to multi-task and work in a dynamic environment
• Exceptional communication and presentation skills
• Proven success with time management and organizational skills

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.