Manager, Commercial Experiences & Program Management

Who We Are

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

What You’ll Do

The role of the Manager, Commercial Experiences & Program Management is to bring the B2C Travel & Sub Distributor Product to life for the Olympic & Paralympic Games travel. This role will primarily serve as the program management support for the B2C and Sub Distributor both travel and IVH/OVH product. You will work with internal and external constituents to co-ordinate, plan and manage the operations of a flawless execution of the product.

• Support the sales & program management of the B2C Sub-Distributor Product including the development of the guest experience and journey while implementing the correct level of service
• Create flow of communications with the IR team on internal and guest communication and data management with all purchasers
• Support in the creation of the itinerary building and guest management system and upload and manage the data as needed
• Work with the digital/tech team to incorporate the Sub-Distributor tours and add-ons from the third-party system into the On Location digital systems
• Assist with the preparation of event materials throughout the planning and execution of events, collaborating with the appropriate functional areas, such as marketing
• Support creation of program and guest check in training materials for all guest services/concierges' staff
• Support as needed with the Digital Team to build plan for delivery of the operations including reports for guest data, itinerary building, and program operations needed
• Support the sales of the B2C SD & Tailored packages including briefings, presentations, and proposal design (responding to special requests, amendments and specific client needs in a timely manner)
• Support the process for special requests and other Sub-Distributor specific needs
• Support management of the operational elements within the commercial experience including program and guest check in, guest services/concierges planning and operations
• Work with Sub-Distributors to incorporate any third-party systems as needed for guest communications and program operations
• Support the planning, operations, and communications with the FAs for the B2C Sub-Distributors products and ensure FA leads have correct program information for execution including change management
• Support and build plan for delivery of the digital operations including reports for guest data, itinerary building, and program operations needs including tours with the third-party vendor
• Help create and distribute event materials, communications, and presentation decks for internal and external constituents

Other Duties & Responsibilities

• Create presentations and documentation in Microsoft office (PPT, Word, Excel, etc.) or Keynote as needed and assigned
• Conduct and attend meetings as needed, including commercial experience meetings
• Manage other administrative duties as needed
• Attend meetings and take notes to record updates and next steps
• Develop and implement specific event procedures and systems
• Participate in brainstorm sessions; research, ideate and provide creative ideas
• Manage assigned projects through companies’ project management system
• Manage timelines and deadlines related to assignments

Travel

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. This position may require up to 15% travel.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

You will have

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education And/or Experience, Knowledge, Skills, And Abilities

• Experience managing budgets and processing payments
• Experience in strategic thinking and planning events including putting process and best practices in place
• Strive for ongoing creativity, innovation and new way of planning and executing events
• Experience with Global Events and Operations in the Travel & Hospitality Industry
• Experience in the entire life cycle of a planning a Global Event from strategy to execution required
• Bachelor's degree in Hospitality, Event Management, Sports Marketing and/or a related field, or equivalent experience preferred
• Exceptional interpersonal skills with a collaborative style and ability to communicate effectively at all levels including strong oral, written, and presentation skills
• Extensive experience with guest services as well as event curation, execution, and/or operations
• Must have an interest in travel, tours, experiences, experiential marketing and continuously research new concepts, interesting ideas, and activations

We’d Love If You Also Have These

• End-to-end understanding of the Olympic environment, and hospitality programs and relating processes at major sporting events
• French language skills or other languages

How We Work

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week/in a remote capacity. We see immeasurable value internally and throughout the core of the businesses we support.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.