ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.

Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts

• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement
• Volunteer Time Off to benefit the community
• Employee Assistance Programs and additional work/life resources
• Flexible PTO
• Referral Bonuses and Tuition Reimbursement

Expected annual base salary: $97,200 to $136,000

GPS level: M2

JOB SUMMARY: Manage and coordinate the daily activities of operations staff assigned to functional teams. Within the scope of this position, this position is responsible for the day-to-day leadership of a team, ensuring that quality and turn-around time (TAT) expectations are met while contributing to the company’s overall mission to provide billing compliance and other services to clients, including academic medical centers, health systems, and hospitals. In addition to the leadership responsibilities, this role may be responsible for processing work based on the needs of the team.

EDUCATION REQUIREMENTS:

• Must have a bachelor’s degree from an accredited college or university, or an associate degree (AA) with equivalent work experience.

QUALIFICATIONS/EXPERIENCE:

• Minimum 2 years of experience in an operational metrics driven leadership role; Direct work experience with clinical research start up processes, as gained through employment at a respective WCG business unit, may be considered in lieu of the work experience requirement.

• Strong interpersonal skills required such as a focus on problem solving, listening objectively and openly to others’ ideas, and contributing to building a positive team spirit.
• Must have advanced computer skills, including MS Word, MS Outlook, and Adobe Acrobat; Intermediate skills in Excel.
• Experience in providing exceptional customer service in a fast paced, proactive, results-driven, and dynamic environment.
• Experience working in a clinical research administration preferred.
• Experience with medical terminology preferred.
• Excellent verbal/written communication skills needed.
• Excellent attention to detail and highly organized in nature.

• Ability to work independently; however, being a proactive team player is required.
• Ability to proof-read and detect errors in typing, spelling, grammar, syntax, and punctuation required.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Set direction with teams on goals, metrics and monitor on a daily, weekly, and monthly basis to ensure function/team is proactively meeting and/or exceeding targets.
• Deal effectively with high volumes, deadlines, and frequent changes; Review individual as well as group queues daily in order to prevent client delays.
• Direct and supervise activities of staff, which include:
• Display integrity and positive attitude when dealing with employees, management, and clients.
• Responsible for assigning work to staff; organize and prioritize workflow to meet deadlines and maximize efficiency of the team.
• Oversee all operational activities, tasks, and service to clients to ensure service is being met or exceeded within company standards.

• Communicate information and implement new processes and procedures.
• Attend trainings to ensure growth in general management techniques and company‐specific knowledge, as required.
• Communicate with clients and provide outstanding customer service.
• Evaluate and standardize procedures to improve efficiency of the team.
• Work closely with Training Manager to provide adequate initial and ongoing training necessary for employees to perform the functions of their job, including leading team-specific orientation and training.
• With direction from leadership, continue to stay abreast of changes in the business which may impact regulations or practices that could impact staff productivity, knowledge, and training.
• Participate in large‐ and small‐scale short- and long-term special projects.
• Provide timely feedback to staff when performance or behavioral issues are discovered.
• Review and approve payroll time sheets and leave/overtime requests.
• Work as a team with all operational personnel creating and implementing improved processes and policies.

• Attendance and punctuality are essential functions of the position.
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

SUPERVISORY RESPONSIBILITIES: Overall responsibility of management including direction, coordination, performance, and evaluation of the assigned team and staff. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

TRAVEL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform sedentary work which includes sitting for long periods of time and occasionally required to lift 25lbs (11.3 kg). Further guidance on physical activities, requirements, visual acuity, and working conditions is available in HCM.

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WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender identity, age, marital status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state or local law.