Maintenance Technician Jobs

Who We Are
At KNAPP (pronounced K-NAP, not Nap!) "We Make Complexity Simple" by using cutting-edge technologies to deliver groundbreaking solutions for our clients. By leveraging the latest software, AI, and Robotics technology we are disrupting the logistics automation industry. We work with the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
We are a global company with our US headquarters right outside of Atlanta, GA. We specialize in dock-to-dock automation of the supply chain process for both B2B (Business to Business) and B2C (Business to Consumer.) With over 6,000 people in our group worldwide we are different than most other supply chain automation companies in that we not only offer robotics, but also offer software-based solutions as well. We also reinvest 7% of our revenues in R&D ensuring a strong and vibrant future! Come help us change the world! For more information, visit www.knapp.com.
What You Get To Do
As a Resident Maintenance Technician, you will be expected to provide industrial Electrical/Mechanical expertise and be part of a team that works to maximize equipment utilization and efficiency.
Essential Functions and Responsibilities:

• Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
• Provide experience and expertise in the installation of conveyor and precision automation equipment
• Ability to work against a timeframe to complete reactive repairs
• Respond to emergency calls on Customer sites
• Ensure proper care and maintenance of the tooling and equipment are provided
• Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
• Show hands-on ownership of issues to achieve a quick time resolution
• Provide flexibility and the best use of skills and capabilities
• Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
• Computer literate with basic Microsoft Office skills
• Maintain quality of service by ensuring effective communication with customers
• Ensure that reports are well written and legible
• Excellent communication and customer service skills with both internal and external Customers
• Ability to operate hand tools and assemble parts onto equipment
• Rectify electro-mechanical faults and specialist technical assistance as a support technician
• Provide emergency breakdown and specialist maintenance support
• Ensure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts team
• Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager
• Willingness to learn and adapt to changing role requirements
• Provide specialist maintenance service support to the Customer’s installed system
• Ability to follow set up instructions, assembly drawings and check lists
• Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
• Appreciation of cultural diversity
• Mechanical aptitude, including the ability to read assembly drawings
• Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service
• Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
• Execute site quality procedures, safety procedures, and any statutory procedures
• Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
• Train customer’s maintenance team as required
• Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval
• Strong attention to detail and exceptional follow-up skills
• Handle set up and calibration of precision automation equipment

WHAT YOU HAVE

• Degree in Electrical and/or Mechanical Engineering or equivalent work experience
• Talent and commitment to provide a unique interpretation or analysis of our systems to customers
• Bilingual (English/Spanish) and or (English/German) preferred but not required
• Demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems
• Extensive experience in equipment maintenance, modifications and design preferred
• Strong verbal and written communication skills
• Hands-on experience and a team player committed to improve processes
• Strong problem-solving capabilities
• 3 - 8 years of verifiable progressive experience as a Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineering
• Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems
• Network equipment interfaces, a plus
• Experience in reducing costs through processes and efficiencies
• Process-oriented mentality

Working Conditions and Environment:

• Occasional travel required
• Professional office etiquette is required at all times
• Physical requirements may include:
• Sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading
• Passport or ability to obtain passport
• Authorization to work in the U.S. and/or Canada
• Weekends and overtime as required by work
• Basic technical understanding

What You Will Get

• Paid Parental Leave
• Industry competitive compensation
• Profit Sharing
• Pet Insurance
• Paid Vacation & Holidays
• Subsidized child-care
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Corporate Social Responsibility including recycling, sustainability and volunteering
• Tuition Reimbursement