Ma / Medical Assistant - Wildwood Family Practice - Full Time

Overview

Under the direction of the Physician, Nurse Practitioner and/or Office Manager, the Medical Assistant is responsible for providing quality patient care and to assisting physicians with procedures necessary for diagnosis, which is based on the philosophy of the Community Health Center and Department of Nursing Services. Responsible for vital signs, injections and venipunctures. Documentation, referrals and clerical duties including reports, statistics, phones, filing, scheduling, and the front desk. May be required to relieve in other clinics.

• Travel: No
• Level: Mid
• Full Time

Position Summary

Functioning as a team member within a patient centric care delivery model for high quality and service within the practice setting. Able to proficiently and effectively navigate through multiple information technology platforms and applications. Renders direct patient care services under supervision demonstrating ProMedica’s values to the patient.

Accountabilities

Education: Must be a high school graduate or its equivalent.

• Prepares the patient for the visit by taking vital signs, documenting and order entry within the EPIC system, arranging and coordinating support and ancillary services for patient care, preparing patient rooms for visits, stocking exam rooms, preparing schedules, and providing general support to the providers and patients. Performs specific specialized tests (i.e. pulmonary function tests, phlebotomy procedures) as needed.
• REQUIRED QUALIFICATIONS
• Reports for scheduled shifts on time and in a professional manner with regard to behavior, telephone courtesy, dress, identification, and communication with patients’ colleagues, and outside agencies.
• Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork. Communicates professionally with patients, providers, and co-workers at all times. Actively participates and is engaged in staff meetings.
• Collaborates with leadership and other staff to recommend changes to improve the safety, quality, and efficiency of patient care.
• Works closely with the provider and leadership to continually improve the patient experience though daily patient care, clerical support, ongoing projects and assumes additional duties as needed in a self-directed manner.
• Within scope of Medical Assistant, demonstrates clinical knowledge and focuses on customer service to answer and triage patient telephone calls. Records complete and accurate messages and obtains necessary instructions from providers and nurses, etc. when appropriate.
• Performs other duties as assigned that support ProMedica’s core values.
• Provides for a safe patient experience through adherence to clinical protocols, regulatory requirements, manufacturer standards and reports any potential equipment malfunctions or safety violations.
• May support a variety of clerical office functions including calls, documentation, scanning, etc.

Skills

• Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction and superior patient experience.
• Able to work independently, prioritize, problem solve and work cooperatively with faculty and staff.

Certification: BLS (CPR), must present a current BLS course card from the AHA at time of employment or obtain certification within 90 days of hire

Preferred Qualifications

Education: Completion of a recognized MA program at an accredited college or university.

Years of Experience: 1+ years experience in direct patient care preferred.

Certification: Applicable medical certification preferred (MA, EMT, STNA, etc…)

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [email protected]

Equal Opportunity Employer/Drug-Free Workplace