Local League Coordinator Jobs

About Us
The USTA New England Section, one of 17 sections of the United States Tennis Association, is a 501(c)4 not-for-profit organization that serves around 22,500 members in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont. With nearly 1 million people playing tennis in New England, we are committed to offering quality recreational and competitive programs and experiences for people of all ages and abilities. We believe in the power that tennis has to facilitate, for a lifetime, more connected, healthy and social people and communities. Help us in our work and mission.
Purpose
USTA New England is seeking a part-time (up to 15 hours per week) Local League Coordinator to be responsible for all aspects of the recreational adult league tennis within the Western Massachusetts area, providing excellent customer service in recruitment of and support of volunteer team leads (captains) and adult team tennis players. This role focuses on building relationships with industry partners, promoting the local tennis leagues, and organizing the administration of the local program (i.e. timelines, format, and structure of the ongoing, weekly competitions). In addition, this role works collaboratively with local, volunteer committees to improve tennis access and foster participation growth.
Responsibilities

• Work collaboratively with Local League Coordinators and Section Staff.
• Utilize data and reports to assist in data informed decisions that further the success of the programs.
• Minimum qualifications: Must live in Western Massachusetts. Must be able to work some flexible hours including evenings and weekends. Full vaccination against COVID-19 required as a condition of employment. Reasonable accommodations will be considered based on qualifying exemptions.
• Virtual Interview - will be conducted by a multi-person panel, including the hiring manager and Director, USTA Leagues via Google Meet. Interviews are approximately 45 minutes to one hour.
• Access to tickets to premier tennis events
• Conduct virtual or in-person meetings with team captains, as necessary.
• What is USTA New England’s approach to a diverse and equitable workforce? We strive to create a workplace where everyone feels empowered to bring their full authentic selves to work and where everyone’s voice is heard. You can read our diversity statement below, but we want to take it a step further because creating a diverse and equitable workforce and workplace culture goes beyond a diversity statement in a job posting. We will continue the journey to educate, foster, cultivate, and preserve a culture of diversity, equity, and inclusion within the organization and beyond.
• Verify program & player eligibility, site availability, and compliance with organizational policies, procedures and regulations.
• Apply - applications will be accepted until May 7th.
• References - may be checked by HR. We may check the most recent professional references.
• Act as point of contact for all customer service needs in relation to the programs. Resolve conflicts that may arise. Communicate any escalated issues to supervisor.
• Inclusive Collaborator: Beyond individual contributions, someone that has experience and enjoys brainstorming and working with others. They have a track record of steering, deploying, or engaging others towards specific outcomes. Someone who respects and embraces the diversity that each individual provides to the organization.
• Monitor program platform to ensure compliance with local regulations and communicate & correct any violations in a timely manner.
• Familiarize and communicate local league information to participants accurately.
• Assist interested players in getting connected to teams and facilitate new team generation when pockets of players of similar rating level and eligibility level exist.
• Coordinate buy-in from partners, players, facilities and other key stakeholders in a way that drives program success and mission impact.
• Assist in development of new programs to encourage unique and total participation growth.
• Coordinate and attend meetings (virtual or in person) with volunteer committees and team leads (captains), potential players, community members, teaching professionals, facilities, and other tennis providers to promote recreational adult league tennis.
• Build relationships with partner providers and facilities that support the growth of tennis in alignment with the organization’s strategic plan and department goals.
• Administer adult recreational tennis leagues (USTA League) in Western MA communities to ensure successful coordination, delivery and retention of the program and its participants. This includes but is not limited to:
• Optional Pet Insurance
• Mission and culture contributor: First and foremost - someone committed to the mission and vision of USTA New England.
• Administer and coordinate opportunities for new and returning tennis players to participate in USTA League play.
• Who does this position work with? The coordinator position will report to Laura Joslin-King, USTA League Manager. The coordinator will also work with staff members from other departments within the organization.
• Monthly Cell Phone Stipend
• Coordinate & communicate team registration information and assist with player registration.
• We Care For Our People: Beyond individual contributions, someone that has experience and enjoys brainstorming and working with others. They have a track record of steering, deploying, or engaging others towards specific outcomes. Someone who respects and embraces the diversity that each individual provides to the organization.
• Assist facilities and players to join the USTA League system, recruit players to become captains, and assist in forming teams.
• Training & Development Opportunities
• Excellent communicator: Someone who is skilled at and loves keeping everyone informed about what is going on and can do so succinctly, clearly, and compellingly. This includes written and verbal communication.
• Flexible Work From Home Position
• Superstar Initiative: Someone who is self-motivated, action-oriented, and resourceful in accomplishing their work. Someone who will do whatever it takes and is meticulous about follow through. Someone who thinks ahead and is proactive in their approach to their work.
• Eagerness to Innovate: We don’t like to follow the status quo. We want members of our team to constantly innovate - find new ways to be more effective, explore processes and tools that reduce workload, tweak and build our programs & services through new ideas and concepts.
• Proactively communicate with facilities on facility availability to set and administer schedules in a timely manner while complying with Section and National deadlines. Create and publish quality schedules utilizing provided technology platforms.
• Ensure compliance of local procedures and regulations when administering the program.
• Great organizational skills and follow-up: Someone who has a good foundation of methodical, personal organization that gives them the confidence to reach deadlines and achieve outcomes even when there are numerous other “priorities”.
• Coordinate new programs and initiatives that encourage participation growth within the program. This includes but is not limited to:
• Final Offer - will be made by HR.
• How much does this position pay? Position is non-exempt and paid $21.00 per hour.
• Final Interview - will be conducted by the Chief Executive Officer and Head of Diversity, Equity & Inclusion.
• Communicate and confirm team participation in post-season play.
• Other duties as assigned.
• Best in Class Customer Service: Beyond just answering questions, someone that has experience and enjoys problem solving and helping others. They have a track record of engaging others and have great conflict resolution skills. Someone who respects and embraces the diversity of everyone that they encounter whether virtually or in person.
• Support current and recruit new volunteer captains. Provide appropriate support for captains and players.
• Paid Sick Leave
• How many hours does this position work? The schedule for this position is remote flexible but must be done in coordination with supervisor. This position may require some weekend work. This position is a part-time non-exempt position that works up to 15 hours per week.