Loan Servicing Specialist - Records Management (Hybrid Work Eligible)

The Loan Servicing Department has an opening for a Loan Servicing Specialist. The position supports loan servicing functions, delivers comprehensive and prompt customer service to internal and external customers and exercises quality control oversight in the execution of all duties. Along with the key functions listed below, each position will be expected to uphold the value that WaFd Bank places on simply being nice when servicing our co-workers and customers.

Key functions include but are not limited to the following

• Assist department with other daily functions.
• Accurate and consistent performance of daily insurance functions.
• Perform post-closing quality control on modified and newly funded loans.
• Prepare the lien release for real estate secured loans.
• Receive and post incoming payoff checks and insure any overages are returned to the client.
• Deliver excellent customer service to internal and external customers in the execution of all assigned loan servicing duties within service level standards.
• Prepare payoff quotes as written requests are received from escrow companies, branches and clients.

Location

• This position is eligible to work a hybrid schedule at our Downtown Seattle HQ Office.

Qualification

• Ability to perform daily work according to prescribed schedules and be flexible to meet departmental needs.
• Can function well under deadlines.
• Able to deal effectively and tactfully with internal and external clients.
• Experience in real estate lending processing and documentation is beneficial.
• Regular, consistent attendance.
• Position requires a high school diploma or equivalent.
• Ability to organize, prioritizes, and communicates status on work assignments in a consistent manner.

At WaFd Bank you get all of these great benefits!

• Paid Parental Leave
• Paid time off for vacation, sick days and holidays
• Generous 7% 401(k) employer matching*
• Life and AD&D insurance
• Employee assistance programs
• Bonus programs
• Stock options
• Health insurance
• Long-term disability
• Pre-tax health and dependent-care spending plans
• Tuition Reimbursement

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375.

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WaFd Bank Benefits Summary - click here for more information

USD $41,600.00/Yr.

USD $49,920.00/Yr.