Loan Servicing Special Loans Specialist

The Special Loans Specialist will provide ongoing support for special loan products (i.e. loan modifications, ARM loans, SCRA adjustments, assumptions, etc.) originated by the Mortgage Lending Division and loans acquired through acquisition. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $19.50/hr.

What you'll do:

• Responsible for updating data fields in the servicing system for compliance and changes needed to all types of special loans.
• Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
• Intermediate industry-related experience preferred.
• Assist other CMS departments with special loan-related inquiries such as supporting Home Retention/Loss Mitigation with modification-related issues.
• Conducts research to determine compliance with the SCRA protection benefits and updates the servicing system accordingly.
• Intermediate skills in Microsoft Word and Excel required.
• Familiarity with special loan product types and documentation.
• Ability to organize and prioritize own work schedule on short-term basis (longer than one month).
• Performs research and makes accurate and timely system changes in response to requests from investors, customers or employees from other departments.
• Audit pending payment changes to ensure system and future payment change notifications are accurate.
• Review HAMP modifications for principle reduction, borrower incentives and recast eligibility, and makes system changes as needed.
• Ability to understand, remember, and communicate routine, factual information.
• Maintain the daily index values and populates ARM indices into the servicing system to ensure proper payment calculations included in the payment change notifications.
• Audit the entire Loan Servicing portfolio to identify new loans that meet the requirements for Service Members Civil Relief Act ("SCRA") protection and send coverage accepted or denied letter as appropriate.
• Monitor, review and complete all 203k processes for loans acquired by CMS.
• Review and maintain adjustable rate mortgage ("ARM") contracts, indexes (i.e. Treasury, Libor, etc.) and balloon plans, if not available in the system create new contracts as needed.
• Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit.
• Processes assumptions request and create the assumption package and send to customer. Follow up with mortgage lending division to determine if assumption package was approved and updates need to be made.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
• Identify potential updates or gaps in the department's policies and procedures and provide recommendations to department management.

What you'll need:

• One (1) to two (2) years' mortgage servicing experience.
• High school diploma or equivalent required; some college preferred.
• Experience with special loan product types and documentation preferred.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Customized training programs to help you advance your career.
• Educational Reimbursement.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/ AAP Employer

We encourage collaboration, innovative thinking and work that endures. We reward initiative and informed decisions while empowering you to act in the best interests of our customers and our company.

2100 East 196th Street, Westfield, IN, 46074, US