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Loan Officer Assistant Jobs
Company | Northpointe Bank |
Address | Huntersville, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-06-16 |
Posted at | 11 months ago |
The POWER of a CAREER! Northpointe Bank is seeking a detail oriented, customer service minded individual to join our Retail Lending Team as a Loan Officer Assistant. This position requires an individual who has the desire to make a difference within the organization. An exceptional ability to grasp new concepts and learn while providing excellent service is critical for this position.
- Maintain up-to-date knowledge and compliance with internal policies and procedures. Understand and ensure compliance with laws, rules, and regulations affecting our institution.
- Order, prepare and verify any required documents necessary for the loan to close in compliance.
- Ensure that Verification of Employment has been received and properly accounted for.
- Maintain customer confidence by providing ongoing quality service and keeping all files and information confidential.
- Review all conditions when they come in from underwriting to summarize and prepare for Client communication.
- Order and review title commitments to verify all requirements have been completed.
- Monitor pipeline for refinances paying off FHA loans as necessary.
- Monitor purchase loans for due diligence, financing contingency and closing date expiration.
- Meet established standards and guidelines with regard to compliance, job knowledge, quality, attendance, efficiency, initiative, customer service, and overall performance.
- Provide support to the Operations Team as necessary.
- Update Dashboard on a daily basis.
- Prepare additional documents in Microsoft Word (as needed).
- Preparation of complete packages to be sent to underwriting with a thorough understanding of each investors stacking order and ability to ship.
- Professional demeanor and interaction with all customers (internal and external).
- High school diploma or equivalent.
- At least three years of customer service experience preferred.
- Ability to pay attention to detail while handling a high volume of work with multiple interruptions.
- Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
- Effective project management skills and the ability to proactively problem solve.
- At least one year mortgage processing experience required.
- Ability to work effectively in a team-oriented environment as well as independently.
- Proficient computer skills (i.e., Microsoft Word, Excel, Outlook, any other mortgage/banking software, etc.).
- Thorough understanding and knowledge of mortgage documents.
- Effective interpersonal and communications (written and verbal) skills.
- Ability to communicate effectively with supervisors, co-workers and customers, work independently and be self-motivated.
- Must be a self-starter with the ability to work with minimal supervision while obtaining satisfactory results.
- Dependent Care Spending Plan (DCSA)
- Life, LTD, & AD&D
- Complimentary Banking Services
- Tuition Assistance
- Medical
- Vision
- Employer Stock Ownership Plan with 401(k) feature and company match
- Dental
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