Loan Officer Assistant Ii

About Us
Capital Bank Home Loans, a division of Capital Bank N.A., is a premier nationwide mortgage lender. We deliver over $1BLN in new mortgage originations annually with a 50-state platform, in house underwriting and closing, and excellent pricing and products. We invested in digitizing our online mortgage application process to help expedite home buying or refinancing for our customers.

For the fourth year in a row, American Banker named Capital Bank one of the “Best Banks to Work For” in the U.S. Many top ranked mortgage lenders have joined Capital Bank Home Loans and we are looking to grow the business further by bringing in branches or independent originators.

Position Responsibilities

• Contacts borrower for any missing or unsigned documentation
• Confirm credit card authorization has been received and is complete
• Order Tax or W2 Transcripts after reviewing AUS to determine how many years to order.
• Order credit supplements on all mortgages and anything else that LO says needs to be updated
• Complete CIP form
• Assists the MLO in co-managing the pipeline for current closings.
• Request Condo/PUD questionnaires, budgets, insurance, etc.
• Follows up with borrower to obtain signed application and supporting documents
• Reviews application and disclosures for completeness.
• Order other verifications (VOD, VOR/VOM)
• Order SSN for FHA or VA streamlines
• Order updated HOI – check renewal dates, dwelling coverage amount. Make notes for the processor. If the renewal date is close, request that they send the next year when available. Get the replacement cost letter when necessary.
• Make note of discrepancies and notify MLO and Processor of potential issues
• Review income documentation and loan application to determine what kind of VOE to order (verbal or full)
• Reviews and analyzes all income and asset documentation to ensure the documentation supports the data in Encompass
• Order Title
• Complete CD page 5
• Reviews borrower supporting documentation to ensure completeness and accuracy.
• Order Appraisal through correct portal
• Order CAIVRs for FHA and VA
• Works with MLO regarding missing/requested items.
• Order Work Number or other employment verification including 3rd party verifications
• Acts as a liaison between the borrower and the processor to ensure all items from the documentation list are received and are accurate.
• Updates conversation logs in Encompass
• Complete VA screens in Encompass (next living relative)
• Discloses loan accurately and completely sending application package to the borrowers for signature.
• Update disclosure tracking screen for Intend to Proceed
• Order payoff on refinance loans

Minimum Education & Experience

• Recent experience in the mortgage industry as an assistant, loan processor or loan officer is required.
• Must have knowledge of lending terminology and the ability/experience speaking with borrowers regarding lending requirements.
• Proven customer service ability is required.

Capital Bank, N.A. is an affirmative action and equal opportunity employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)