Licensed Massage Therapist - Nights And Weekends

WHAT WE ARE LOOKING FOR:

The ideal Massage Therapist for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of The Spa team, contributing to the guest experience by providing professional massages for scheduled appointments and bridal parties.

WHAT WE EXPECT FROM YOU:

• Perform services within the appropriate time allotted for the service
• Have complete knowledge and understanding of all services and products while educating and training guests in these areas
• Do end of shift inventory on cart and restock all necessary products, notify management of low stock levels
• Provide accurate, appropriate and immediate responses to all requests or questions from guests in a professional and courteous manner, ensuring complete guest satisfaction
• Perform prep work and properly clean and restock room as required
• Uphold the standards of sanitation and sterilization as directed by law and the Spa's policies and procedures.
• Actively promote home care programs, meeting minimum retail sales goals
• Provide consistent professional body treatments in accordance with spa protocols and accepted certification practices
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
• Assist in all areas of spa operation as requested by management
• Properly care for equipment and use proper amounts of product to assist with cost controls

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Understand emergency procedures and be able to apply them when necessary
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Comply with Bear Creek and Southern Management's policies and procedures
• Attend department meetings and training sessions as necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Support Southern Management's Mission, Vision, and Values
• Other duties as assigned by Manager and/or Supervisor
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor

• Discounted tickets for Bear Creek events and activities
• Hours worked on Company holidays (4 days/year) will be paid double time
• Free rentals*
• 1 Employee Benefit Pass to ski and snowboarding for an immediate family member at a reduced price
• Discounts on items from the Hotel gift shop and Slopeside Sports retail store
• Discounts at our Restaurants*
• Referral bonus
• 401(k) program for team members 21 and over
• Discounts at the Spa
• Discount programs with outside companies
• Free lesson*
• Free snow tubing*
• Skiing and snowboarding

• Some restrictions apply based on availability and season.

QUALIFICATIONS:

• High School Diploma or equivalent required
• Availability during peak operating times, i.e.: weekends, holidays and special events, as well as supporting the needs of The Spa
• Hold and maintain liability insurance
• 1-3 years demonstrated massage experience in upscale salon or spa, preferably in a hospitality environment
• Hold and maintain a current Pennsylvania state license

JOB KNOWLEDGE & SKILLS:

• Excellent verbal communication skills
• Be willing to train in our spa's specific facial and body treatment offerings
• Ability to work independently with little to no supervision
• Excellent guest service skills
• Possess a thorough knowledge of massage techniques
• Possess excellent cleanliness and sanitation skills

PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  • One-on-one (in person)
  • Group or conference (in person)
  • Telephone
  • Other sounds
• Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.
• Pushing - Exerting force upon an object so that the object moves away from the force
• Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Foot/Leg Controls: Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.
• Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object - usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds
• Alternate Sit/Stand or Walk at Will: The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Other sounds
• Pushing/Pulling: May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
• One-on-one (in person)
• Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
• Pulling - Exerting force upon an object so that the object moves toward the force
• Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
• Crouching: Bending body downward and forward by bending legs and spine.
• Sitting: Remaining in a seated position.
• Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Peripheral Vision: Observing an area that can be seen up and down or to the right of left while eyes are fixed on a given point.
• Group or conference (in person)
• Telephone
• Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Climbing Ramps/Stairs: Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Kneeling: Bending legs at knees to come to rest on knee(s).

ENVIRONMENTAL CONDITIONS

• Indoor / Office Environment
• Wetness: Any non-weather-related contact with water or other liquids.
• Quiet
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job: