Legal Assistant / Claims Verification Specialist

Position Overview
After a client retains the Firm, our Claims Verification Specialists initiate a secondary intake process. Here, you'll actively engage with the client to swiftly collect vital documentation and information. This step is vital for a thorough claim evaluation and its subsequent assignment to the appropriate internal team.
Essential Functions: In this role, you will:

• Respond professionally to calls and inquiries from clients, claims adjusters, providers, and other stakeholders.
• Follow up diligently on outstanding documents and escalate when necessary.
• Analyze files and provide recommendations to the Claims Verification Manager, drawing on relevant materials and legal considerations.
• Organize and manage pre-suit materials, including emails, treatment records, and insurance documents.
• Communicate effectively with clients through various channels, ensuring clear and timely exchange of information.
• Maintain accurate and up-to-date data in firm tracking databases and spreadsheets.

Qualifications and Competencies: We're seeking candidates with:

• Ethical professionalism in all interactions.
• Accurate data entry abilities in Case Management Software.
• Strong communication skills and a consultative approach.
• Ability to manage multiple priorities in a dynamic environment.
• Familiarity with Michigan No Fault Law.
• Proficiency in Outlook, Word, and Adobe software.
• Cultural awareness and relationship management skills.
• Excellent telephone etiquette and interpersonal skills.

Work Environment: You'll be working in a professional office environment using standard office equipment.
Physical Demands: This role involves talking, listening, standing, walking, and using hands for various tasks.
Position Details

• Full-time role, Monday to Friday.
• Opportunity for remote or hybrid work after initial 90-day training period.

Required Education And Experience

• Attorney or paralegal training/certification is a plus.
• High School Diploma or GED.

Additional Qualifications: No additional qualifications are required for this position.
Note: This job description is not exhaustive and may change with or without notice.
If you're looking for a dynamic opportunity to contribute to our Claims Verification process and work in a collaborative environment, we encourage you to apply and be a part of our team.