Jr. Operations Support Center (Osc) Shift Operator

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented Jr. Operations Support Center (OSC) Shift Operator to join our team in Colorado Springs, CO.

Responsibilities Include, But Are Not Limited To

• Perform Access Management roles, including processing User Access Requests for all systems, account creations, unlocking accounts and/or resetting passwords
• Manually upload and process critical data files directly related to the ability of the organization to provide vetting services to TSA customer organizations
• Assist with the escalation of bridge/conference calls for complex maintenance activities and critical outages
• Perform onsite facilities checks verifying the integrity of the mission systems
• Verify system application execution to ensure mission critical applications are operating as expected
• Conduct initial troubleshooting of IT and non-IT related issues identified thru monitoring tools and system checks
• Triage phone and email call communication using the ability to understand and respond to customer requirements
• Create, consolidate and post daily shift logs
• Provide support on mission critical systems during maintenance activities and outages
• Create, analyze, route, update and close incident and service request tickets
• Proactively monitor the health of the systems and data flows using commercial and proprietary monitoring tools
• Assist with Creating, analyzing and transmitting critical reports providing time sensitive updates to TSA customer organizations on potential terrorist activity
• Performs activities related to monitoring, detection, correction, escalation and reporting. Will routinely perform activities associated with IT customer support.

Basic Qualifications

• Strong attention to detail and organizational skills
• Ability to assist with maintaining documentation reflecting the current operational environment
• Ability to communicate and coordinate requirements with various customers and stakeholders on a variety of issues
• Ability to apply critical thinking, analysis and problem-solving skills in order to make mission impacting decisions on reported issues
• Proficiency with Microsoft Office applications
• Demonstrate strong oral and written communication skills
• Typically, an Associated degree or equivalent experience working in an IT environment is required
• Act as a team player with strong interpersonal skills
• Ability to perform at a high level in a mission critical and dynamic work environment
• 12-hour shifts. 36 hours one week. 44 hours the next week. Day shifts and night shifts. Rotate shifts approximately every 6 months. The Operations Support Center is open 24/7/365.
• Must be able to work ALL shifts.

Preferred Qualifications

• Strong technical knowledge in troubleshooting procedures
• Prior knowledge with system monitoring tools, especially Solar Winds and Tivoli
• Knowledge of Remedy, especially Incident Management module
• Prior experience in IT Service Desk environment

Education Requirement

• Associated degree or equivalent experience working in an IT environment is required

Certification Requirement

• N/A

Security Clearance Requirements

• Due to the nature of this government program US Citizenship, an active DOD Secret clearance and the ability to obtain an agency specific suitability clearance are required.

Physical Requirements

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentation

The projected compensation range for this position is $50,500-$65,000. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it’s employees beyond just compensation. ManTech’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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