Jc - 375523 | Office Technician (Typing)

Job Summary

Under the general supervision of the Supervising Program Technician III (SPT III), the incumbent is responsible for providing services to the public related to interpretation and application of laws, regulations and policies pertaining to the Mobilehome Parks Program. Responsibilities include assisting customers via mail, the front counter and phone utilizing the Codes and Standards Automated System (CASAS), cashiering/handling monies, bank deposits and audits, corresponding with customers and constituents via phone and with letters, and maintaining permit files. Working hours are Monday through Friday, 8 AM to 5 PM.

• Ability to prioritize tasks when faced with requests, changing demands, and deadlines
• Demonstrate attention to detail and highly organized work habits
• Exhibit excellent attendance, punctuality, and dependability
• Cashering and handling of monies
• Ability to identify, analyze, and solve consumer problems
• Experience with electronic office, well-versed and skilled in the use of Microsoft Word, Power Point, Excel, Outlook, Teams, Zoom, and Adobe Acrobat
• Ability to communicate effectively verbally and in writing, using proper grammar and tact when interacting with the public, departmental staff, stakeholders, law enforcement personnel, state, and federal agencies, etc.
• Experience with applying, interpreting and explain State law

Job Duties

Assist walk-in customers at the front counter by cashiering and entering data into the CASAS system. Process permit applications (from counter and mail customers) for mobilehome parks, permits to construct, and permits for alterations of manufactured homes/mobile homes. Process applications for plan check for food vendor vehicles and insignias. Ensure compliance with the California Code of Regulation, Title 25 and with the Mobilehome Parks Act. Assign District Representatives permits in CASAS, provide information regarding permit statuses.

Answer phones and assist the public with a wide variety of inquiries related to permit fees, application status, and inspection criteria, etc. Provide information and direction concerning mobilehome park permit applications, home installations, earthquake bracing systems, accessory structures, permits to operate, insignia issuances, and complaints. In cooperation with the program staff in Headquarters, assist with employee housing applications received at the counter or through the mail for completeness and accuracy.

Respond to record access requests which may include subpoenas received by mail, email or at the public counter, update logs of all requests and findings, retrieve files and records from the file room or storage, communicate with requestor to obtain clarifying information, and provide information to the requestor about permit types available and their fees. Utilize appropriate manuals and guides when necessary. Open mail, date stamp and sort daily work. File issued permits in file room, open and distribute mail, send outgoing mail, assist with daily audit.

Provide information and direction to the public concerning mobilehome, park permit applications and other related services. Cashiering / handling monies and bank deposits. Consolidate, verify entries, verify fees, refunds, and correct or change payments and complete daily audit.

May be asked to work on special projects or committees. May be asked to assist with training new staff regarding office procedures. Assist in ordering & stocking office supplies.

Job Type: Full-time

Pay: $3,369.00 - $4,217.00 per month

Benefits:

• Vision insurance
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Riverside, CA 92501: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cashiering: 1 year (Preferred)
• Microsoft software: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person