Itsm Implementation Project Manager

Overview:

At Lineage Logistics, the ITSM Implementation Project Manager will be responsible for the successful implementation of large, complex, global technology projects. The role involves the coordination of technical and functional resources across multiple teams and often requires working concurrently on several global projects. The person in this role will be responsible for ensuring overall stakeholder alignment, including communication both inside and outside the team and the organization, dependency identification and resolution, proper prioritization and execution of project tasks and milestone establishment and tracking.

Primary Responsibilities:

• Assist in the development of reusable project collateral that can be leveraged across projects and the broader organization
• Effectively communicate overall project status including milestones, project deadlines and relevant risks to teams, stakeholders and company management
• Oversee all manner of project activities, including the testing of functional and technical components of the final project solution
• Partner with project sponsors, project teams, other project managers and product managers to help evaluate technical and business requirements and to identify, develop and implement approaches and solution alternatives
• Manages program/technical support operations involving multiple projects including the transition of several highly technical projects to production usage
• Integrate inputs and schedules from multiple sources to create comprehensive project plans with an identifiable critical path, task dependencies and major milestones and manages the project plans and schedules ensuring successful completion within scope, budget, time and quality parameters
• Adapt project plans, schedules and resource assignments as required throughout projects to respond to emerging requirements, changing project dynamics and project risks
• Mentor teams on best practices, process improvement and project management skills
• Work closely with third parties, including consulting and technology partners to delivery on business priorities and adjusts as necessary to effectively direct program/technical support activities
• Develop project charter, requirements and scope documents and manages projects throughout the full project life cycle through the creation, collection and maintenance of project documentation in accordance with standards established by the Program Management Office (PMO)
• Manage large technical projects (i.e., involving up to 20+ resources) by establishing strong relationships with functional and technical teams and integrating requirement definitions, project planning and resource direction to meet team and corporate objectives

Education and Work Experience:

• Minimum 5 - 7 years of experience managing IT Technology and Enterprise Software Implementation projects
• University degree or equivalent work experience in software engineering, computer science or finance / business administration
• Experience in IT Service Management, Operations Management, SaaS implementation is preferred
• One or more ITIL, ITSM certifications is preferred
• One year or more of ServiceNow project management experience in a full-platform, global environment is strongly preferred
• Project management certification is preferred
• Experience managing both small- and large-scale projects

Required Knowledge, Skills, and Abilities:

• Hands-on experience with a variety of project delivery methodologies
• Comfortable working independently in a fast-paced, agile environment
• Ability to deliver on commitments while working on multiple projects concurrently
• Ability to direct the planning and management of the program and retains overall responsibility for performance including cost, schedule, deliverables, and contractual compliance
• Lead a project team, create and maintain group cohesiveness, interact with internal and external customers and effectively manage partner relationships
• Knowledge of project management best practices and methodologies
• Hold team members accountable, set clear performance expectations, resolve performance issues and keep project teams engaged, focused and on task
• Act as a team player; be willing to ask for help and provide it to others
• Possess a willingness and the flexibility to work non-standard hours to meet time-critical, global project deadlines
• Ability and desire to learn and apply new technologies and business concepts
• Use leadership skills to align project and department goals with the organization's and sponsor's goals
• Understand your skills and your talents and apply them appropriately
• Understanding of ITIL concepts
• Strong understanding of the business impact of IT tools, technologies, and policies
• Knowledge of ServiceNow IT Service Management
• Experience working in a matrixed global organization where success requires broad orchestration of resources and services
• Demonstrate excellent verbal and written communication skills.
• Willingness to act decisively to improve project and organizational performance and address project issues

Why Lineage?

At Lineage, the goal is to create a versatile, right-sized, highly-skilled team that contains the proper mix of talents, skills and experience, with the capacity for and interest in continuous learning to support technologies that can become key differentiators for the organization. We leverage cloud services, best-of-breed technologies and external resources to augment our internal capabilities to provide sufficient delivery capacity. This means that in addition to being a great project manager, an ideal candidate will need to be able to review and collaborate with internal and external resources to ensure that we are collectively able to deliver projects in a timely and cost-effective manner.

As a company, Lineage aims to develop state-of-the-art systems to make our employees productive, to meet and exceed our customers’ expectations, to assist in our growth and to create an operating platform that enables Lineage to achieve its vision of transforming the global food supply chain. This is one of the most critical roles in that journey and it will require someone who has a true passion for technology project management.

Benefits:

• Compensation Package: Base Salary, Annual Bonus, 401K Matching, and PTO
• Benefits Package: Medical, Dental, Vision, Wellness, Legal, Flexible Spending Accounts, etc.