It Triage/It Support Trainee

IT Triage / IT Support Trainee

Position Summary:

Help Desk initial customer point of contact: answer phone, triage issues and work with the team to properly dispatch the work and bring to resolution.

On the job training provided to become full time IT Support Technician.

Job Status: Full Time

Employee Type: Hourly

Pay: $16-$19hr DOE

Benefits:

• Rich and flexible medical/dental with a Health Savings Account option.
• Retirement: 401k with 4% match and discretionary profit sharing.
• Paid Vacation, Sick and Holiday time

• Kitchen, pool table, snacks, and coffee
• Cell phone reimbursement
• Personal IT purchasing employee discount
• Certification assistance & continuing education benefits
• Paid parking

• Team bonding events
• Work-life balance\flexibility
• General Work Schedule: 8am-5pm M-F

Travel/License Required: Yes, Minimal local travel

Work Schedule: 8am-5pm Monday-Friday

Position Roles & Responsibilities:

• Technical triage
• IT documentation creation and maintenance
• Phone based customer service
• On the Job Training to complete technical certifications: example A+, Network +
• Ticket quality assurance

• Working with IT Team to improve overall IT results for clients

RESOURCE PROFILE:

• Ability to thrive under pressure
• Positive attitude
• Problem solver

• Customer service
• Professional appearance and approach to work
• Attention to detail
• Quality assurance
• Technical Skills:

• Phone System/Call Handling
• Software/data entry
• Basic/entry level IT skills and understanding.