It - Pt Junior System Admin

Department: Info Tech Srvcs
Pay: $21.01 per hour
Work Schedule: M-F 8am-5pm (20 hours a week). This is a hybrid position, remote and on location.
Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits .
This position is responsible for direct management Active Directory ID’s. This position processes Active Directory ID’s, File Permissions and Exchange mailbox setup and break downs.
ID Setup Process
Process ID Tickets in the user ID creation, transfer and deletion process.
Setup or disable internal phone number then tie it to the proper CISCO phone.
Create or disable voice mailboxes and Jabber.
Setup or delete email on new ID’s, creating any aliases or proxies.
Create or disable personal home folder.
Verify user is a member of the proper groups.
Create and update documentation on the ID process including work flow Visio diagrams
Ticket Tracking
Maintain ticketing system to properly track the status of all service calls. Communicate effectively with customers on status of tickets to ensure excellent customer service.
Maintains up to date documentation and comments within the ticket tracking application
Accurately track time spent on ticket resolution.
Ensure acknowledgement of ticket assigned is in a timely fashion.
Resolve tickets assigned in a timely fashion.
Documentation, and Training
Maintains up to date on education, information technology, and technology trends in keeping with the rapid changes in the IT field.
Learns from, trains and collaborates with peers to improve job skills.
Stays trained on Sedgwick County procedures.
Minimum Qualifications: High School diploma or equivalent.
It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.