It Operations, System Administrator

• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• Perform racking, cabling, and configuring of IT Infrastructure hardware.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability and means to travel between Exact Sciences office locations.
• Support and comply with the company’s Quality Management System policies and procedures.
• Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.
• Respond to critical infrastructure incidents and service disruptions that may occur during normal business day or off hours.
• Create and document change control records.
• Ability to thrive in a fast-paced environment.
• Work with end-users to troubleshoot technical problems and to fulfill access and other requests.
• Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate, and efficient manner.
• Apply critical thinking skills to investigate problems and incidents as they arise.
• Apply excellent interpersonal and communication skills with the ability to operate in a cross-functional and complex matrix environment.
• Ability to work nights and/or weekends, as needed.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Perform and maintain server and hardware inventory.
• Administer and maintain applications owned by the IT Operations team.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Ability to work independently, execute tasks assigned to the group, and follow defined processes.
• Ability to work designated schedule.
• Ability and willingness to learn new software applications.
• Apply strong analytical and problem-solving skills, business intuition, and organizational ability.
• Patch operating systems and supporting applications to maintain vulnerability management compliance.
• Ability to lift up to 25 pounds for approximately 5% of a typical working day.
• Execute scheduled changes with attention to detail and focus.
• Maintain process and troubleshooting documentation.
• Maintain server infrastructure health and security.
• Maintain regular and reliable attendance.
• Adaptable, open to change, and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Remain flexible with respect to changing end-user business needs.
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.

• 3+ years of experience working in a professional IT support capacity through the support of end users and hardware or IT infrastructure systems.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Bachelor’s Degree in Computer Sciences, Information Systems, or related field as outlined in the essential duties; or High School Diploma/General Education Degree and 4 years of relevant experience working in an IT Infrastructure support capacity in lieu of Bachelor’s Degree.
• 2+ years of experience supporting Microsoft Exchange, Active Directory, Windows, and Linux Systems.
• Authorization to work in the United States without sponsorship.

• 4+ years of experience working in an IT Support function, either with infrastructure and applications, or direct end-user support.
• Experience using ServiceNow for IT Service Management.
• Possession of or ability to obtain Microsoft Certified Solutions Associate, Amazon Web Services Fundamentals, and/or Cisco Certified Entry Networking Technician/Cisco Certified Network Associate certification.

$75,000.00 - $120,000.00
The annual base salary shown is for this position located in US - CA - Redwood City on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Benefits offered include a retirement savings plan, paid vacation, holiday and personal days, paid caregiver/parental leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms, conditions, and eligibility requirements of the applicable plans.