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Company

Sidley Austin LLP
Address , Chicago, 60603
Employment type PART_TIME
Salary $20 an hour
Expires 2023-10-14
Posted at 9 months ago
Job Description
Summary:
The IT intern should be a current undergraduate student who is ambitious about technology and service excellence with a future career goal of working in information technology. The selected students will have a primary placement within Sidley’s Network Operations Center and operate as part of a team who are responsible for providing 24 x 7 365 infrastructure and applications management, support and monitoring of IT systems. During their internship, they will have opportunities to utilize IT operations monitoring and management tools to provide technical troubleshooting, oversight, and escalation to support Enterprise Applications, Architecture and Infrastructure with hardware break/fix, vendor interaction, maintenance, and system updates.

They must have a class schedule that allows them to work up to 19 hours a week for at least six months or until graduation or business needs change. Sidley is proud of its diverse environment, and we encourage students of all backgrounds to apply.

Pay is $20/hour.
Duties and Responsibilities:
  • Other duties as assigned.
  • Provide triage or basic troubleshooting to help identify issues by following outlined (SOP) standard operating procedures and escalate appropriately.
  • Work with internal and external technical and service teams to create and/or update knowledge base articles
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
  • Monitor the performance and health of the Firm’s infrastructure using a variety of tools to identify and determine next steps.
  • Document all actions in accordance with standard company policies and procedures
  • Maintain ongoing communication during major incidents to keep all stakeholders aware of relevant information and steps being taken.
Qualifications:
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [email protected] (current employees should contact Human Resources).

Education and/or Experience:
Required:
  • Ability to learn new concepts and technology quickly
  • Strong analytical and problem-solving skills
  • Current sophomore, junior or senior student pursuing a Bachelor’s in Computer Science, Information Technology, IT Security, or related IT discipline with an expected graduation date of June 2025 or later.
Preferred:
  • Previous IT internship
Other Skills and Abilities:
The following will also be required of the successful candidate:
  • Good judgment
  • Strong interpersonal communication skills
  • Able to work harmoniously and effectively with others
  • Able to work under pressure
  • Strong organizational skills
  • Able to manage multiple projects with competing deadlines and priorities
  • Strong attention to detail
  • Strong analytical and problem-solving skills
  • Able to preserve confidentiality and exercise discretion

Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.