It Core Administrator Jobs

Greenwood Credit Union has an exciting opportunity to join our IT team as a Core Administrator. Greenwood CU offers competitive salaries, excellent benefits, opportunities for learning and growth in a fun and friendly environment. General Summary The IT Core Administrator is primarily responsible for core and ancillary applications of the credit union, help desk support and providing IT support for various credit union projects. Assist with maintaining policies and procedure according to FFIEC and other regulatory guidelines and best practices. Essential Functions The essential functions of this position may include, but are not limited to: Administers the Core Banking Platform (Fiserv DNA) and ancillary systems, including testing and roll out of new functionality of all systems. Evaluate and assist in testing new core system applications/modules as well as new releases for existing modules; monitor vendor notifications for new enhancements. Evaluate reported system issues and troubleshoot to identify potential causes or fixes; create and maintain online cases and open internal tickets for issues requiring the attention of the IT department. Acts as the administrator for systems such as document management, RPA, loan origination systems, telephone system, VRU, online account opening, statements, collections systems, forms and others as required. Manages the self-service digital channels such as online and mobile banking. Monitor usage reports, user activity, upgrades and enhancements. Administration of core and ancillary system users; add / delete / maintain and track user privileges. Responsible to manage the process of user onboarding, access changes and offboarding for Greenwood CU employees. Load and verify software; track and resolve equipment problems; assist with licensing and inventory control. Reporting writing and data analytics; uses available tools such as cview and SQL to write and revise reports. Continuously develop new strategies and work to integrate data sources across the organization for unified reporting and analysis. Assists with Internal Help Desk Support, provides assistance to end users with password resets, hardware and or software related issues. Research and resolve help desk tickets as assigned. Assist in the building, testing, and rollout of new computer equipment, other hardware, and new software. Load and verify software; track and resolve equipment problems; assist with licensing and inventory control. Assists with technology related projects. Confers with persons who originate, handle, process or receive reports to identify problems and gather information for improvements to the reporting process. Provides professional service at all levels of operation; Assist and support area personnel and promote a team environment. Keeps management well informed of area activities and maintains all related records. Possess knowledge of and comply with Credit Union internal policies and procedures and regulatory laws applicable to position. Perform other duties as assigned; Participate in special assignments and projects as requested by management Work in conjunction with other departments within the Credit Union to support each other's needs and the needs of GCU members. Complete annual regulatory compliance testing as assigned per the terms of internal policy and other internal and offsite training as necessary. Represent the Credit Union in a professional manner through written and verbal communication, attitude, appearance, work area, and thorough knowledge of GCU products and services. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications required of the position: Education and Experience High School diploma required, Bachelor's degree in a related field preferred; equivalent experience considered. Experience with report writing/development, and cloud based technology preferred. Experience with banking core systems such as Fiserv DNA preferred. Experience with loan origination software platforms preferred. Excellent understanding of system workflows and logical design. Knowledge Knowledge of general IT department functions and processes. Demonstrated knowledge of business English, spelling, grammar and composition. Knowledge of and adherence to proper telephone etiquette. Greenwood Credit Union is an Equal Opportunity/Affirmative Action Employer and therefore provides equal employment and advancement opportunities to all employees and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal and/or local laws. Job Posted by ApplicantPro