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Intermittent Usher Jobs

Company

City of Seattle
Address , Seattle, 98109, Wa
Employment type TEMPORARY
Salary $18.56 an hour
Expires 2023-10-07
Posted at 9 months ago
Job Description
Position Description

Are you looking for a fun and exciting “second” job to supplement your career, “in-between” jobs, or just like to be at the heart of where some of the best shows and events take place in all of Seattle?

McCaw Hall at Seattle Center boasts of being the only place to see shows by the Pacific NW Ballet and Seattle Opera as well as hosting big name concerts, comedians and even Dancing with the Stars! Choose your schedule (or sign up for our on-call list) that you are available to work, we are hiring immediately! Most shifts are evenings, weekends, holidays, with some day shifts.

Ushers (including Door Attendants and other Guest Services roles) are primarily responsible for providing excellent customer service, and participating in public safety measures before, during and after Seattle Center events and in emergency situations.

Job Responsibilities

  • Direct patrons to seat locations
  • Assist with patron egress by clearing aisles and lobbies following events
  • Available to work evenings, weekends and holidays
  • Respond to patron inquiries and complaints
  • Greet guests in a friendly, service-oriented manner
  • Notify appropriate supervisor of unresolved patron concerns, emergencies or unsafe conditions
  • Locate patrons and deliver emergency messages
  • Provide information regarding events and facilities
  • Ensure that aisles, stairways and the floors are kept clear in compliance with safety regulations

Qualifications

You will be ready to take on this role if you:
  • Possess excellent reliability and punctuality
  • Are available to work a minimum of 150 hours annually and meet attendance standards
  • Communicate respectfully and clearly
  • Are friendly and welcoming
  • Continuously demonstrate excellent customer service skills and work closely with patrons who may at times be disorderly
  • Are willing to meet established dress standards and wear a uniform as provided by Seattle Center

You will love this job if you :
  • Keep calm under pressure or in stressful situations
  • Are willing to act quickly and take direction from the Head Usher
  • Enjoy being part of Seattle’s premier art and event community
  • Have prior guest services/hospitality experience in venues featuring music performance, theater, or sports

Work Environment/Physical Demands:
  • Frequently climb and negotiate stairs and narrow aisles
  • Must be able to stand in one location for up to 4 hours at a time
  • While performing the duties of this position, the employee is regularly required to use hands and fingers, must be able to reach with hands and arms and occasionally lift up to 15 pounds
  • Position requires hearing and vision acuity, depth perception and ability to function in low light situations

Additional Information

This is an intermittent/on-call position. Hours are dependent on event schedules at Seattle Center.

Intermittent employees begin at step 1, which is $18.56 hourly. Intermittent employees do not get salary step increases. You'll also get premium pay that increases the more hours you work. (Starts at an additional 5% on top of your base rate, up to 25%!)

How to Apply:
Applications are reviewed after the posting closes. You must submit the following items to be considered for this position no later than 4:00 pm Pacific Time on Tuesday, August 29, 2023:
  • NEOGOV online (or paper) application
  • Supplemental questionnaire

Your application may be rejected if these items are missing or incomplete. Note, simply providing a cover letter and résumé is not a substitute for completing the application itself.

Pre-Employment Physical - Successful candidates will be required to pass a pre-employment physical.

Why work at the City?
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in dismantling racist policies and procedures, unlearn the way things have always been done, and create and provide equitable processes and services. Seattle Office of Civil Rights)

For helpful tips on the application process and recruitment process: Working at the City - Human Resources | seattle.gov

About Seattle Center:
Seattle Center is the region's premier civic, arts and family gathering place in the core of our city and region, home to more than 30 arts, cultural, and entertainment organizations, family attractions, and tourist amenities. Our mission is to create exceptional events, experiences, and environments that delight and inspire the human spirit to build stronger communities. To support this work, Seattle Center currently employs 220 full-time employees and hundreds of intermittent workers. In 2023 Seattle Center is expanding its role to provide operations, maintenance and public safety services for Seattle’s new Waterfront Park, a series of new public spaces on Seattle’s downtown waterfront between Pioneer Square and the Seattle Aquarium. Seattle Center will bring its deep experience successfully managing public space to the waterfront. As a department of the City of Seattle, Seattle Center contributes to the quality of life for Seattle residents-and the region's economy and image as its top visitor destination.


The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.