Intake Screener (Remote) Jobs

The Intake Screener is a direct report to the Patient Intake Manager. This is a full-time, remote position.

Candidates must reside within driving distance to Milwaukee, WI for occasional on-site meetings.

• Excellent time management skills
• Excellent customer service, oral, and written communication skills
• Serve as the first point of contact for new client referrals and schedule the intake appointment for intake associates and families
• Monitor the intake voicemail and email inboxes for incoming referrals
• Answer and transfer appropriate/necessary incoming calls
• Ability to work under pressure and to be able to work effectively with a diverse workforce
• Filing client reports, authorizations, and documents
• Distribute incoming intake faxes to appropriate departments/personnel
• Enter all referral and new client information into several databases including but not limited to Central Reach, M-Files, and Active Campaign
• Routinely maintain all intake team tracking documents as directed
• Follow all Standard Operating Procedures relating to the intake of new clients, as directed by team Lead, Manager, and Director
• Excellent organizational skills
• High School diploma
• Remote position with occasional expectation to work from office setting
• Proficient in Microsoft Office Suite and other software programs
• Flexible; ability to adapt to change
• Provide remote coverage for Intake Associates upon request
• 1-2 years of experience in an administrative function
• Obtain basic demographic information to complete the screening process
• Strong listening/comprehension skills
• Spanish bi-lingual preferred
• Must possess superior interpersonal communication abilities and be a team player

LEARN is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States.