Intake Admin Jobs

Position Summary

The Intake Admin is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Intake Admin will be responsible for triaging incoming calls to the intake department, managing all pending referrals and current hospitalized patients to facilitate timely transfer onto home health services, performing welcome calls for all pending admissions and provides weekend coverage for the intake department to accept and data enter referrals.

Position Specific Responsibilities

• Coordinates with sales team on referral status.
• Provides weekend coverage for the Intake department accepting and managing referrals via e-portals/referral centers, completing data entry of referrals, requesting additional documentation/referral documents as needed, and coordinating with sales team and agency leadership.
• Triages incoming calls to the intake department.
• Performs other duties as assigned
• Assists with data entry of referral as needed
• Updates inpatient events for pending admissions.
• Manages all pending referrals and current hospitalized patients to identify patient discharge status and coordinate with scheduling department for timely Admission/ Resumption of care.
• Performs welcome calls for all pending admission to confirm SOC date, payer source, contact info, address, primary care doctor, physician appointments, and ensure no duplication of services.

Education And/or Experience

• Prior use of Electronic Medical Records (EMR) preferred.
• Excellent verbal and written communication skills, detail oriented, organized, able to multitask.
• High school diploma
• General office procedure skills and knowledge of medical terminology
• Minimum one year experience in a home care, hospice, personal care services or medical service setting, preferred.
• Experience in dealing with a variety of customers in healthcare, including physicians, clinicians, and healthcare facilities.

Skills

• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy.

Certifications, Licenses and Registrations

• A valid driver’s license and auto liability insurance.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel; talk and hear. The colleague frequently is required to stand, sit, and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The colleague must frequently lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. There will be possible exposure to infectious diseases through working with clinical caregivers. The noise level in the work environment is usually quiet.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our colleagues feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.