Information Technology Support Assistant

Work alongside the best minds in technology.

If you are looking for a place where teamwork, client service, integrity, excellence, continuous learning and professionalism are core values, then Kraft Kennedy may be the place for you.

Kraft Kennedy is a multidisciplinary consulting firm with expertise in technology and management consulting, technology strategies, application specialties, technology infrastructure, managed services and proactive support. Combining this knowledge, our focused teams are dedicated to meeting the needs of our clients. With over 30 years’ experience we have learned that the key to successful IT is to focus as much on the business needs of the client as on technology.

We are searching for an individual to join our internal IT team. This position can be located Wilton, CT or Houston, TX.

Responsibilities

• Follow-up and update customer status and information.
• Record events and problems and their resolution in logs.
• Serve as the first point of contact for users seeking technical assistance.
• Assist with various user issues, deploying new laptops to users, monitoring systems and backups as well as troubleshooting issues with our server environment.
• Determine the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel.

Qualifications

• Experience working at a help desk or computer lab would be ideal.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• The ability to work well with both business and technical users is required.
• Excellent oral and written communication skills.
• ·A passion for technology and some hands-on experience with computers is required.
• Strong problem-solving and technical troubleshooting skills are required.

Compensation

The base pay for this position has a salary range of $40,000 to $41,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Why join us?

• Holidays/vacation/sick days
• Medical, dental, HSA, life and long-term disability insurance
• Family oriented team environment with strong emphasis on work life balance
• Phone reimbursement
• 401k with company match

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.