Hvac Service Manager Jobs

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Summary

The HVAC (heating, ventilation, and air conditioning) Service Manager leads team members who service, repair and maintain heating and air conditioning systems. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting himself as a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.

Essential Functions

The HVAC Service Manager directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities:

• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
• Other tasks and responsibilities as required to maintain efficient department operations.
• Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements.
• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met.
• Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction.
• Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
• Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy.
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used.
• Work with other departmental managers to meet company and departmental goals and objectives.
• Develops and monitors budgets, goals and objectives to insure departmental profitability.
• Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables.
• Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
• Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity.
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements.
• Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment.
• Ensures that all company/department policies are being followed by all HVAC technicians.
• Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
• Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings.
• Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions.
• Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations.
• Responsible for HVAC technicians’ performance reviews and for setting improvement goals per company requirements

Qualifications

• Excellent leadership skills to enhance team productivity and standards of work produced.
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
• Some post-high school education from college, trade school or military
• Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in themselves and in others.
• Valid driver’s license with a clean driving record and background
• Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required.
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, ESC, Service Titan and general software navigation
• Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
• Excellent customer service and sales skills
• Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.
• Excellent verbal and written communication skills; and strong conflict management skills
• Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today.
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions.
• Five years (5) HVAC Management related experience; or an equivalent combination of education and experience

Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).

Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.