Hsu Outreach Specialist Jobs

The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect New Yorkers to key city services and resources. PEU is pioneering a new model for government that meets New Yorkers in their community – where they live and work – providing individualized and in-person assistance to help increase awareness of and access to a wide range of public programs, including those related to tenants’ rights, affordable housing, homelessness prevention and reduction, and healthcare. PEU uses innovative technology, outreach methods and case-management strategies to help individual New Yorkers, making the city more inclusive, healthier and diverse.

The City of New York’s Public Engagement Unit (PEU) was created in 2015 to serve New Yorkers in historically underserved neighborhoods and connect them to key City services, using innovative methods of proactive outreach. PEU’s model has proven particularly critical in the midst of the global pandemic, a severe economic crisis, and now a challenging recovery. By combining proactive outreach, long term case management, and an interagency approach, PEU breaks down bureaucratic barriers to better serve those who are struggling with a range of hardships - from landlord harassment, homelessness, housing insecurity and eviction, to lack of health insurance, food insecurity, and much more.

The Public Engagement Unit is recruiting one (1) OUTREACH SPECIALIST to join HOME SUPPORT UNIT.

The Home Support Unit (HSU) is focused on homelessness prevention and reduction. HSU partners with City agencies and community-based organizations to link NYC residents receiving federal, state and City housing subsidies with landlords and brokers who have available apartments. The team has recruited thousands of landlords and brokers, helping them navigate the process for providing New Yorkers with long-term stable housing, including veterans, families with children, the elderly, and victims of domestic violence.

Successful candidates should be highly ambitious in his/her pursuit of growth and achieving excellence, have at least one year of community, health education or other experience, and excellent communications and outreach skills. Candidates should have demonstrated ability to closely track metrics and outcomes, be detail-oriented and organized and have the ability to multi-task.

The HSU Outreach Specialist responsibilities will include, but are not limited to:

• Engage in phone and in-person outreach to landlords, brokers and to vulnerable communities.

• Provide ongoing case management to enable New Yorkers to navigate how to access benefits.

• Assist with the City of New York’s Public Engagement Unit and its partners’ outreach efforts to

provide additional resources and information to New Yorkers.

• Liaise with City agency staff, community-based service providers and organizations as needed

• Develop creative strategies as needed for sustained outreach and relationship-building.

• Routinely gather and compile quantitively and qualitative data from field outreach assignments

and events.

• Maintain ongoing reporting and communication with assigned supervisor.

• Organize occasional meetings and events.

• Participate in team meetings and follow program area reporting guidelines.

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

• 1 year of experience with community, issue, labor, or political organizing.

• Excellent interpersonal skills and a proven ability to engage people in conversation.

• Strong written and oral communication skills in English; Spanish is a plus or other language skills

• Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment.

• Willingness to learn, be flexible and adapt to work assignments in a variety of situations and

problem solve.

• Experience working with community stakeholders such as nonprofit partnerships.

• Commitment to using data to inform continuous improvement and decision-making.

• Flexible and creative in their approach to making plans and leveraging resources.

• Results-driven and self-motivated.

• Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment.

In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees' Retirement System);
401(k) and 457 Roth's Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave;

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Monday – Friday 9am – 5pm

253 Broadway New York Ny

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.