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Housekeeping Operations Manager Jobs

Company

Ojai Valley Inn
Address , Ojai, 93023
Employment type
Salary $75,000 a year
Expires 2023-12-06
Posted at 8 months ago
Job Description
The Housekeeping Operations Managers reports directly to the Director of Housekeeping. Provides direct managerial leadership for all of Housekeeping. Responsible for the day-to-day operations of the Housekeeping Department including inspection of guestrooms, VIP inspections, Standards Audits, cleanliness of public areas, cleanliness of back of the house areas. Position also manages PM Housekeeping Shift performance including Turndown Standards, Hostar/Central Services performance. Will also act as the liaison between all Front of House Rooms operations and the following departments: Accounting, Sales & Conference Services, Engineering, Golf, Spa, Food & Beverage, Human Resources, Activities and Front Desk. Position will assist with the coaching, counseling, communication, and development of associates to ensure the understanding and consistent achievement of OVI&S service standards.


Essential:

  • Excellent time management skills, be detail oriented and have impeccable follow-through.
  • Ability to provide legible communication and directions.
  • Ability to handle multiple tasks with grace and efficiency.
  • Must possess a variety of inherent attributes for service including warmth, hospitality, compassion, humility, empathy, and sincerity towards guests and employees.
  • Ability to effectively manage hourly employees
  • Ability to ensure security and confidentiality of guest and hotel information.
  • Must have self-driven initiative to be able to assess, prioritize and organize while maintaining attention to detail. Must be focused on goal accomplishment and timely completion.
  • Ability to promote a positive attitude.
  • Ability to handle emergency situations according to procedure.
  • Ability to remain calm and courteous with demanding or difficult guests and situations.
  • Ability to think clearly, analyze and resolve problems exercising good judgment.
  • Must exhibit leadership skills in behavior and philosophy towards both guests and fellow employees.
  • Ability to lead and motivate employees by example.
  • Strong organizational skills.
  • Ability to practice and enforce hotel standards, policies and procedures.
  • Ability to prioritize, organize and delegate work.
  • Ability to communicate well in English and Spanish with guests and associates. Mandatory Requirement
  • Previous record in successful customer service.
  • Possess an incredible eye and attention to detail
  • Ability to work extended hours when necessary
  • 2-3 years previous Housekeeping experience in a four to five star/luxury service environment.
  • General knowledge of Windows OS. Word, Excel and Outlook with proficiency
  • Ability to anticipate potential challenges and be proactive.
  • Knowledge of cleaning equipment operation and repair.

Desirable:

  • Previous management experience preferably in the hospitality industry.
  • High School Graduate.

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

  • Assist at maintaining the monthly and yearly budget as well as capital items for the department.
  • Coach and counsel associates as necessary and when needed perform written commendations or disciplinary actions.
  • Monitor and maintain the daily operations of the Housekeeping department.
  • Emergency procedures for guests and associates.
  • Ensure security and confidentiality of guest and hotel information.
  • Assist in the tracking of the incentive program to motivate and inspire associate members to do their best when performing tasks.
  • Achieves performance objectives in accordance with guest expectations.
  • Be active in the management role of safety and security. Ensure that all associates are aware and following safety guidelines of the OVI. Promote a safe environment concept among all associates.
  • Able to perform all Housekeeping positions when the need arises.
  • Communicate clearly with associates, managers and guests.
  • Maintain an open door policy to encourage and support positive associate relation and guest satisfaction.
  • Remain calm and courteous with demanding/ difficult guests and /or situations.
  • In house and arriving groups including site inspections.
  • Adheres to all health department sanitation and safety regulations as required by the hotel.
  • Ensures guest requests are handled timely and in a cordial manner.
  • Ensure lost and found procedures and ensure proper distribution to guests/associates.
  • Ensure all Human Resources policies and see that practices are applied consistently while adhering to all state and local laws.
  • Ability to ascertain guest/associates needs and provide immediate and appropriate responses to ensure guest/associates satisfaction.
  • Familiarization with OSHA, CAL OSHA regulations.
  • Work cohesively with co-workers as part of a team.
  • Portrays a professional appearance, behavior, integrity, openness and accessibility to associates and guests.
  • Ensure daily inspections of guest rooms, public and back of the house areas documented taking appropriate corrective action as needed.
  • V.I.P and Special Attention Rooms.
  • Promote solid solutions and answers to guest complaints and comment cards.
  • Retrieve and respond to emails and voice messages in a timely manner.
  • Answers all phone calls within 3 rings and uses the caller's name at least twice during conversation.
  • Proper communication with associates verbally and through logbooks and emails.
  • Knowledge of all operational forms used in the Housekeeping Department.
  • Ensure proper training for new hires through an appropriate qualified person.
  • Ability to adjust work schedules, service qualifications, and employee information
  • Maintains a positive attitude.
  • Conducting monthly inventories, processing orders for all needed items and products for the department
  • Preparing and conducting 90-day and annual associates evaluations.
  • Knowledge of how to prepare assignments for all job functions.
  • Model and promote a team environment.
  • Input to access guest profiles and retrieve reservation information from the computer accurately for special requests.
  • Ensures cleanliness throughout the Hotel, Public Areas, Offices, Guest Rooms, Storerooms, Restaurants and Spa Ojai.
  • Maintain complete knowledge at all times of:
  • Ensure proper scheduling for weekly and daily operational schedules ensuring all areas have the appropriate coverage.
  • Promote positive relations with every individual contact through the telephone and in person.
  • Commitment to individual growth.
  • Familiarization with all amenities and items available to guests and associates.
  • Consistently strives to always provide outstanding guest service in order to exceed guest expectations.
  • Actively participate in all meetings that pertain to the Housekeeping Department.
  • Anticipate potential challenges and be proactive.
  • Ensure associates are fully trained on the OVI emergency procedure.
  • Monitoring and ensuring expectations met for all job functions. Act accordingly.
  • Exhibits a “hands on” approach to training, developing and working alongside associates.
  • Maintains and demonstrates a current knowledge of OVI & Spa management style, practices, culture, terminology, organizational structure and general philosophy.
  • Maintain up to date training manuals, job descriptions and employee task sheets for all positions of the department.
  • Assist in hotel/spa linen inventories.
  • Be a clear thinker, analyze and resolve problems exercising good judgment.
  • Knowledge of proper chemical and equipment usage on all surfaces and in laundry areas.
  • Hotel and departmental policies.
  • Lost and Found policies, issues and claims.
The salary for this position is $75k. This is the pay for this position that the employer reasonably expects to pay. This position also may be eligible for bonuses, incentive comp, etc. Decisions regarding individual salaries will be based on a number of factors, such as experience, type and of size of prior property experience, location, and education.