Housekeeping Houseperson Jobs

The goal of the Housekeeping team is to impress the guests of The Langham, Boston with exceptional cleanliness, thoughtful service and extraordinary attention to details. The Houseperson is an essential part of this team and is tasked with setting the Housekeeping team up for success. The Houseperson ensures that Housekeeping team have linen, supplies and equipment, along with anything else necessary to ensure cleanliness and comfort of hotel guests. This job is not just about lifting and moving: the Houseperson has frequent interactions with guests as he/she delivers items to guest rooms. Every such interaction is an opportunity to create memorable experiences for guests by following FORBES and Langham service standards.

· Move clean linen to guest room floors. Stock linen storage closets daily with clean linen and terry, bathrobes, supplies and amenities. Deliver linen and terry to Room Attendants, as needed;

· Ensure guest hallway floors, mirrors, furniture, elevators and doors are clean and mark-free. Keep all service elevator landings, stairwells and linen storage rooms clean, organized and tidy by sweeping, mopping and dusting these areas;

· Strip rooms (remove soiled linen, terry, waste and in-room dining items from guest rooms in preparation for cleaning) when required;

· Complete daily deep cleaning projects as assigned by Supervisor/manager;

· Expediently deliver and/or pick up items requested by guests. Set up items in guest room (e.g., rollaway beds, cribs, fridges, etc.);

· Fully and correctly utilize task assignment device (HotSOS) to accept requests, update progress and prioritize completion of tasks;

· Provide service with poise. Greet all guests on guest room floors with a smile and according to Langham and FORBES service standards;

· Report any maintenance/upkeep deficiencies;

· Properly and safely utilize the assigned master keys;

· Follow departmental security and safety protocols while on guest floors (e.g., keeping guest rooms secure during servicing, guest locked out of the room, etc.);

· Physical activities include kneeling, bending, lifting, stretching, pushing, pulling, twisting, turning;

· Must be able to move objects weighing up to 50 pounds without assistance;

· Must be able to push/pull a loaded laundry cart or a piece of machinery.

· Must be able to speak/read/write English to interact with guests and co-workers as to understand, communicate and accommodate needs and requests;

· Prior experience with floor care process, including shampooing carpets, is a plus;

· Previous janitorial experience preferred;

· Previous experience at a 4-5-star hotel/resort preferred.