Housekeeping - Evs - Ft - Days

Full time Day Shift

POSITION PURPOSE
Responsible for a clean and safe environment within the facility by following routine cleaning procedures. Under the general supervision of the EVS supervisor, coordinator or charge person. May take direction from a nursing director or departmental supervisor may give direction on housekeeping needs of that area. Provide cleaning for patient and non-patient areas of the hospital. Services provided include surface cleaning, floor care, carpet cleaning, and moving equipment and furniture.

SCOPE OF SERVICE
Customers include: patients, all ages within the hospital, employees, volunteers, medical staff, tenants, and visitors. The age of the customer is newborn through older adult.

ESSENTIAL FUNCTIONS
1. Adheres to the principles of caring and expected behaviors outlined in MercyOne Dubuque/Dyersville Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Dubuque/Dyersville Medical Center's Mission and Values.
2. Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
3. Maintain a high level of customer service by promptly welcoming everyone in a friendly manner, smiles warmly and introduces him/herself. Practices service recovery by apologizing for problems and inconveniences, corrects the problem, takes action once issue is identified and meets the customer’s immediate needs or refers the matter onto someone else.
4. Maintain clean patient rooms and performs discharge cleaning of a patient unit to meet hospital standards. Empties trash and linen containers, high dusts, damp mops, cleans bathroom, cleans/makes bed on discharge, damp wipes all horizontal surfaces, cleans all assigned equipment in the room and checks own work.
5. Maintain clean office/ancillary areas. Audits are done frequently for Quality Control.
6. Has knowledge of and is able to differentiate between isolations. Performs special isolation cleaning according to established procedures as required.
7. Maintain a clean cart, equipment, and janitor closet/storage areas.
8. Replenish supplies of soap, tissues, towels, disposable items and other items as needed.
9. Responsible for reporting the need for repair of equipment, furniture, building, and fixtures to appropriate person.
10. On an annual basis, performs a thorough deep cleaning for assigned areas.
11. Must be efficient, effective with use of cleaning products and equipment.
12. Take an active role in improving the quality of service provided by our department.
13. Actively participates in department meetings, committees, conferences, and in-services.
14. Is knowledgeable of and actively participates in improving patient safety and reducing risk to patients. Complies with Safety and Infection Control & Procedure.
15. Must adhere to JCAHO standards (i.e., use of wet floor signs, electrical check of equipment, do not use door stops, proper use/mixing of chemicals).
16. Understands and observes all safety rules. Reports all accidents or incidents. Corrects or reports all safety hazards seen. Knowledge of Safety Plan.
17. Performs other duties and responsibilities as assigned.

SKILLS AND ABILITIES REQUIRED
1. Maintains a professional, collaborative work environment so as to foster a positive public image for MercyOne Dubuque/Dyersville Medical Center.
2. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.).
3. Must be able to work with and accept varying demands of the patient, public and other employees.
4. Able to communicate effectively with all members of the health care team.
5. Must be able to become familiar with use and care of housekeeping chemicals and equipment.
6. Ability to work harmoniously with other departments.
7. Exercise tact and diplomacy in dealing with patients and public.
8. Deals with hospital and public contacts in cordial, courteous, and helpful manner.
9. Maintains confidentiality of information pertaining to patients, physicians, employees, and MercyOne business.
10. Must be able to follow oral and written instructions. Must be able to multi-task.
11. Possess a knowledge of all chemicals used in routine cleaning and is trained on how to access SDS information and read SDS sheets.
12. Must have a good understanding of the Universal Precautions and PPE available to the provision of a clean and safe environment.
13. Maintain appropriate personal appearance. All associates must be clean, well-groomed and appropriately dressed for the position they hold. Complies with specific dress standards established by the department.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
1. Must be able to stand on feet 8 hours daily and have the ability to continually lift, stoop, bend, climb (this does include climbing a ladder), kneel, crouch, push, pull, and move furniture and carry cleaning equipment. Must be able to clean 15 patient rooms plus ancillary areas per day as well as other areas of the hospital depending on the position/shift.
2. Occasionally lift or carry up to 35 lbs.
3. Must be able to see at a near visual acuity level.
4. Must be able to speak. Must be able to hear.
5. Must be able to work overtime.
6. Must be able to work independently but is able to work in a group setting as needed.
7. Able to perform effectively under stressful situations.
8. Must understand and accept the possibility of exposure to environmental elements, such as inclement weather, dust, noise, chemicals and/or chemical fumes, and infectious disease.
9. Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.
10. Must adhere to applicable organizational requirements on an annual basis for Employee Health Directives.

MINIMUM QUALIFICATIONS
(EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED)
1. Previous janitorial and cleaning experience preferred. Some previous experience in hospital standards, methods, and procedures desirable but not mandatory as may be trained on the job.
2. High school graduate or equivalent preferred.
3. Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.