Hotel Room Attendant - Skiatook

Overview
Under direct supervision of the Hotel Housekeeping Supervisor, transfers clean and dirty linens and trash to/from laundry and room attendants cart. Assists with stocking other items as needed within the hotel. Ensures cleanliness of Hotel Guest Rooms, Banquet Rooms and common areas. Responsible for moving furniture, boxes, stocking and re-stocking shelves, and trash removal.
This position description may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found or assigned to this position.
Minimum Qualifications/Requirements

• Six months experience in customer service or hospitality preferred.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Must be 18 years of age or older.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities
DEPARTMENT OPERATIONS

• Contributes to a team effort and accomplishes related results as required.
• Maintains banquet cleanliness in front and back of house of banquet spaces.
• Maintains and empties trash outside at the pool and surrounding areas.
• Transfers clean and dirty linens from hotel room to loading docks and or Laundry.
• Performs all other related and compatible duties as assigned.
• Replaces light bulbs within hallways, lobbies, and guest rooms within reach.
• Make guest room deliveries.
• Replenishes supplies items such as drinking glasses, linens, bathroom amenities and other supplies.
• Restock linen rooms and shelves.
• Moves furniture, hangs drapes, and rolls carpet.
• Empties Room Attendants carts and wastebaskets.
• Dusts guest hallway walls, ceilings, woodwork, windows, door panels, and sills.
• Vacuums guest hall ways, elevators, elevator hallways and guest room floors.
• Clean guest's rooms to maintain property standards, including bed making, carpets, bathrooms, entrée ways, walls, ceilings, windows, mirror.
• Transfer linen carts to and from loading dock.
• Fills out maintenance requests for any items that need repair.

GUEST SERVICE

• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.

COMMUNICATION

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.

REGULATORY COMPLIANCE

• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.

Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of customer service techniques and practices.
• Knowledge of applicable safety hazards and procedures.
• Ability to safely use cleaning products and cleaning machinery.
• Knowledge of local, state, and federal sanitation laws.
• Perform assigned tasks under moderate supervision. Follow written and verbal instructions.
• Ability to work timely and provide thoroughness.
• Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents.
• Protect the Company's value by keeping information confidential.
• Ability to learn methods of cleaning and caring for the hotel building.

PHYSICAL DEMANDS

• Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.
• The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Ability to lift, drag, push, or pull up to 50 pounds.
• Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders.
• Position requires heavy exertion in daily activities. Required to lift or move upwards of 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must have normal auditory and good verbal communication.

WORK ENVIRONMENT

• Noise level in the work environment is moderate to high.
• Work is generally performed in a Hotel setting. Exposure to second-hand smoke.
• Employee may be exposed to blood/bodily fluids.
• Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.
• The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people