Hotel Room Attendant Jobs

POSITION TITLE DIV. NAME DEPT. NAME Guest Room Attendant Hotel Operations Housekeeping JOB PURPOSE: To ensure the Hotel and 4 diamond standards of cleanliness in all guest rooms are achieved and maintained.
Reports directly to assigned Housekeeping Supervisor. QUALIFICATIONS: (Include equipment knowledge/use) Previous Guest Room Attendant experience at 4 Diamond or 4 Diamond property preferred Knowledge of proper cleaning techniques Must be able to understand basic English EDUCATION: High School diploma or GED preferred LICENSE REQUIREMENTS: Ability to obtain and maintain Pala Gaming License ESSENTIAL JOB FUNCTIONS: Maintains all guest rooms at Hotel and 4 diamond standards Maintains these standards while completing daily assigned work assignments Completes assigned work without disturbing guests Completes work in the order assigned by the supervisor to ensure guest satisfaction Must be able to interact and effectively communicate with guests Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner Maintains a safe work environment Responsible for any keys and/or equipment assigned Complies with all OSHA requirements Customer Relations – directs guests with problems and/or complaints to the assigned supervisors Knowledge of room types and locations in the tower Ensure service is always exceptional Ensure service is of the highest degree Be aware of special promotions within the hotel Participate in an atmosphere of high morale and a positive working relationship among team members and supervision Create harmony between yourself and fellow team members Ensuring that Housekeeping cart and Locker Room is always clean and tidy Clock in/out at appropriate times- being at your workstation ready to work at assigned time Review departmental memos Receive information passed on from previous shift Know and practice the guest service philosophy of Pala Casino Resort and Spa Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties Report all Lost & Found Immediately to your supervisor, do not leave on cart Handle questions, problems, and complaints Ascertain guest satisfaction Perform other duties as assigned PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally) Frequently talking; sitting; hearing; and speaking Constantly walking; standing; bending; stooping; knelling; reaching; using wrist motion and eye/hand coordination Occasionally balancing; lifting, pushing, pulling and/or carrying up to 250 lbs. WORKING CONDITIONS: Work is performed indoors in a climate-controlled environment Close spaces while working with others Moderate noise and smoke levels; some odors. *Constantly = over 2/3 time
Frequently = 1/3-2/3 time
Occasionally = under 1/3 time Powered by JazzHR