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Company | Hard Rock International |
Address | Honolulu, HI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-17 |
Posted at | 8 months ago |
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
- Opening doors, where applicable
- Providing security for co-workers, guests and celebrities
- Answering questions - accurately and politely
- Maintaining a clean and organized waiting area
- Answering the phone
- Directing guests to areas & restrooms
- Entertaining guests to create “Raving fans”
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
- Creating memorable experiences
- Assisting servers, bussers and managers
- Assuring the complete satisfaction of each and every guest
- Welcoming and thanking guests
- High School diploma or GED
- Remaining calm in a hectic, fast-paced
- Displaying a positive and outwardly friendly attitude toward guests and co-workers.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Ability to turn or twist body parts in a circular motion
- Ability to make repeating movements of the arms, hands, and wrists
- Ability to sit for extended periods of time
- Ability to express or exchange ideas verbally and perceive sound by ear
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
- Ability to travel via auto or airplane for long periods of time
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
- This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description
- Maintaining HRC’s 5 core Values and Mission Statement
- Practicing all general safety & sanitation standards
- Following all uniform guidelines
- Maintaining a well-groomed appearance (“having a plan”).
- Recycling products, where possible
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