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Company | Barchetta.pizza |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Restaurants |
Expires | 2023-08-01 |
Posted at | 9 months ago |
We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.
Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests. The position will also cross train as a reservationist.
Essential Functions
Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests. The position will also cross train as a reservationist.
Essential Functions
- Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
- Available to work a variety of hours, days and shifts, including weekends
- Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
- Safely and effectively move chairs, tables, highchairs and booster seats
- Safely and effectively use and operate all necessary tools and equipment
- Work in a confined, crowded space of variable noise and temperature levels
- Answer telephones, and take orders, messages and reservations
- Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- Multitask calmly and effectively
- Warmly greet and seat guests in the restaurant
- Understand and follow the food allergy procedure and special orders/restrictions
- Comply with all safety and sanitation guidelines and procedures
- Assist with clearing, cleaning and resetting tables and maintain restrooms
- Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
- Use proper phone and voicemail etiquette and guidelines
- Sell and accurately account for gift cards
- Successfully complete alcohol awareness training
- Answer telephones, and take orders, messages and reservations
- Understand and respond knowledgeably to questions about the restaurant and menu
- Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
- Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- Follow all steps of service
- Get along well with others and be a team player
- Other duties will be assigned as needed
- Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- Greet guests with a warm, sincere smile
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