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Hospital Operations Manager Jobs
Company | Ethos Veterinary Health |
Address | Williston, VT, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-05-20 |
Posted at | 1 year ago |
Peak Veterinary Referral Hospital is seeking a Hospital Operations Manager to help lead and grow our well-established veterinary hospital. This is a great opportunity to assist in leading our veterinary hospital in Williston, VT.
- Serve as mentor and coach for any/all staff requiring development and assistance in non-clinical matters.
- Develop and supervise staff within their assigned departments and between other departments, ensuring adequate staff coverage with appropriate levels of expertise.
- Ensure appropriate training for all staff including an exceptional understanding and delivery of client hospitality.
- Resolve any misunderstanding or conflicts that may surface between staff members and medical professionals.
- Set production and performance standards and follow-up through monitoring, assessing, reviewing and evaluating employee performance based on established standards. Recommend promotions, awards, and corrective actions as needed.
- Assess and optimize administrative and operational workflows within the departments
- Conduct monthly staff meetings and prepare agenda.
- Evaluate the needs for the department and recommends appropriate resources to meet those need
- Engage in real-time resource allocation; develop staff schedules (clinical and non-clinical) while managing labor against budget.
- Maintain responsibility for departments financial performance (profit/loss).
- Intervene and diffuse any situation that involves agitated, confused, scared or emotional clients and family members and/or employees. Offer reassurance, compassion and understanding.
- Maintain strong working relationships with referring veterinarians through business development outreach and follow up on client visits.
- Regularly assess the efficient and effective flow of clients and pets through the hospital while also ensuring proper care from arrival through discharge and follow-up.
- Veterinary industry experience is not required, but a comfort level working within a clinical setting will be necessary.
- Candidates will have a Bachelor’s degree and/or significant leadership experience.
- Previous experience in hands-on hospital administration or retail experience may help a candidate to be successful in this role.
- Strong interpersonal skills, the ability to develop employees, be a problem solver, outstanding communicator, and have the ability to maintain a positive working atmosphere that supports an exceptional client experience.
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