Healthcare Call Center Associate (Work From Home)

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Healthcare Call Center Associate (Work from Home!)

Starting pay rate is $17.00 an hour or $18.00 an hour if you are bilingual (English/Spanish)

Plenty of career growth opportunities within the healthcare team!

Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!

Paid time off. Fully work from home!

Training - 5 weeks M-F, 9am – 5:30pm EST.

Must have flexibility to work any shift assigned between the hours of operations of 8:00am – 8:00pm EST hours Monday - Friday. Shifts will be 8 hours per day 5 days per week

Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and delivering solutions? If so, this role is for you!

About The Healthcare Call Center Associate Role…

Our Customer Experience Associate are first responders to our Patients/Health Care Providers requests/inquiries received via the phone for a large Pharmaceutical Company Patient Assistance Program.

Assisting Patients/HCPs involves helping complete applications, reorder forms and general program questions/inquires as required..

The Customer Experience Associate is a problem solver, can do individual who provides a positive customer service experience that meets the needs of our patients/HCPs by educating them on program requirements and services, listening to concerns, addressing issues, and assisting to ensure applications are completed/approved on a timely basis and placing medications orders in a high-volume inbound call center.

Responsibilities:

• Perform other duties as required
• Complete required application and/or reorder documentation as required
• Answer high-volume inbound customer calls for Large Pharmaceutical Company Patient Assistance Program.
• Adherence to Work Schedule and Attendance Policies
• Make outbound calls to Patients/Health Care Provides as required to address questions/inquires and completion of required program application/documentation.
• Utilize program training and resources to address/answer patient/HCP program related questions/issues
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and patients at all time
• Consistently meet and attain required Agent Performance Goals/KPIs

Skills & Abilities:

• Active listening skills
• Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude
• Excellent written and verbal communication skills
• Passionate about helping others, able to provide empathy when necessary
• Demonstrate soft skills to enhance patient experience
• Ability to cope with a high volume of incoming calls
• Works well under pressure
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.
• Enjoys working towards targets around call volumes and call quality
• Works well under pressure
• Responsible individual required to adhere to assigned schedule and be at work daily

A few of the questions you may receive as a healthcare call center associate are the following:

• What is the status of my enrollment/Order?
• Can you tell me about the eligibility requirements for this program?

What We Look For…

We’re looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these healthcare related calls. Call center experience is a plus, but not required. To be successful in this role, you will have:

Work-From-Home Requirements:

• Understand own network environment at home
• Established home internet connectivity; minimum internet download speed of 25 mbps | upload speed of 15 mbps
• Dedicated, private home workspace free of distractions and interruptions
• Ability to troubleshoot own devices & connectivity

Education & Experience:

• High School Diploma or equivalent required
• Work Location: Remote
• Call center experience preferred but not required
• 1-2 years of customer service experience required (hospitality, retail, and pharmaceutical strongly encouraged to apply!)

A successful completion of a background check is required for this position .

Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

• Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)
• Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)
• Complete a typing test (2 minutes)
• Apply to the role and provide your basic profile information (2 minutes)

For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process.

Be part of the future:

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT, NY

Metro Areas: MN- Minneapolis, IL, NY - NYC

OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Metro

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $17.00 - $18.00/hour.

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent’s ADAAA Accommodation Policy .

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.