Health Care Assistant/ Medical Assistant

Planned Parenthood of Northern New England (PPNNE) is seeking candidates for a full time, 37.5 hours/ week, Health Care Associate (HCA) position out of our  Portland, ME health center.  This role will report to the Health Center Site Manager. HCAs perform a variety of tasks divided between the front desk administrative areas and providing clinical support. HCAs play a vital role for PPNNE to provide excellent healthcare to our loyal and supportive population.

Administrative Essential Job Functions

• Support Site Manager with general health center tasks, including receiving inventory, receive and process incoming faxes, review health center phone messages, laboratory administrative duties (e.g. spore testing, temperature logging, and lab shipments) and other duties as assigned by Site Manager
• Familiarity and demonstrated compliance with standardized front desk procedures and policies
• Triage phone calls on behalf of clinicians and other medical providers including the Site Manager; providing clear documentation in patient chart or in the appropriate area
• Be mindful of current and future schedules, patient access/demand, and communicate with Site Manager and team around needs and concerns
• Perform day-to-day and quarterly administrative duties such as answering the telephone, scheduling appointments, opening and distributing mail, completing prior authorizations, records releases, and completing day-end procedures such as preparing deposit and balancing cash drawer
• Check patients in and out, confirming all charges are accurate and insurance is billed, or charges processed, as appropriate
• Monitor health center space to ensure that it is clean, well-organized and uncluttered
• Set tone for experience by welcoming patients to the health center upon arrival
• Understand Practice Management and Electronic Health Record (EHR) software programs to effectively assist patients with any billing, scheduling, or payment questions
• Assist patients in financial screening, understand our fee schedule information, and assess eligibility for state funded insurance plans and/or other programs
• Monitor patient flow – be aware of waiting room activity, keep patients in the loop about wait time, and work with clinical team to ensure quality and efficient care is provided

CLINICAL ESSENTIAL JOB FUNCTIONS

• Willingness to learn and accurately perform a variety of medical services including venipuncture, injections, and vital signs
• Perform counseling, screening, education, and informed consent for all PPNNE services in accordance with PPNNE values and service standards
• Clean and restock exam rooms each day
• Offer, perform, and document appropriate lab testing in accordance with PPNNE procedures and processes
• Comply with medical documentation practices
• Familiarity and demonstrated compliance with standardized clinical workflows, procedures, and policies
• May perform certain laboratory tests/procedures and/or ultrasonography after appropriate training and privileging process has been completed
• Provide clinical and administrative support to Clinicians and Providers as requested and independently as needed

QUALIFICATIONS

• High School Degree or Equivalent
• Knowledge of and comfort with all services provided by PPNNE
• Flexibility, initiative, creative thinking, and a willingness to learn and jump in
• Commitment to team centered patient care
• Ideal candidates will have experience working with people from diverse ethnic, linguistic, socioeconomic and cultural communities, as well as a demonstrated commitment to diversity, equity and inclusion and the intersection with health and social justice
• Basic computer skills including the ability to key stroke for up to 2 hr
• Commitment to customer service and satisfaction
• Ability to operate all normal office equipment
• Good typing, filing, and basic administrative skills
• Ability to maintain close attention to detail throughout workday
• Good basic language and math skills
• Ability to travel within PPNNE affiliate for training or meetings as appropriate

COMPENSATION & BENEFITS

• The starting range of pay for this position is $17.85/hr. Access to benefits are available including health, dental, vision insurance, paid time off and retirement fund

Interested applicants please submit a cover letter and resume by visiting our website at https://jobs.lever.co/ppnne.

The Health Care Associate role in Maine at PPNNE is represented by the MSEA union.

Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer