Group Practice Operations Director - Henry Ford Cancer Service Line

Under the leadership of their Director/Administrator/Vice President/COO and Physician Leader, provides management of financial and administrative activities that include human resources, program/business development, strategic planning, regulatory compliance and other fiscal and administrative roles. In addition, this position will be administratively responsible for the operations of the facilities, materials, and personnel in the support staff of the department. Operationalizes changes to ensure cost, quality, and satisfaction targets are achieved. Develops and monitors the budget, outcomes in finance, quality and satisfaction, program and clinical improvements, staffing levels and performance. Serves & represents the department, specialty, or business unit on various internal, external, and local community committees.

Financial

• Management of department financials including clinical, research, teaching, and endowments. Develop and maintain various management systems with spreadsheets and databases to assist with this process. Review, at least monthly, the financial performance of the department, corrects errors, and develops corrective action plans with leadership as necessary.
• Develop and implement the department’s annual budget.
• Supports the budget development of all grant and research contract proposals including ensuring a tracking system for pending and active grant proposals including percent of effort and ensure correct accounting relative to clinical, research, and teaching activities.
• Develop detailed business plans for new and existing clinical and research programs to include market demand assessment, capital needs, facility requirements, and return on investment modeling.

Administrative

• Outline existing opportunities to improve space utilization and define needs and justification for additional space to department leadership.
• To establish communication channels with staff and faculty to ensure that they receive information on internal and external issues which affect the operations of the assigned areas. Provide advice, assistance, and service that aid them in attaining related objectives, and to be a source of information to senior leadership.
• Work with department members to resolve various personnel and financial problems.
• Make recommendations and develop new administrative policies and procedures as needed to ensure smooth operation of the department.
• Maintain and enhance professional and managerial expertise and competence through appropriate educational and organizational activities.
• Promote positive relationships through effective communication.
• Work closely with senior and support staff in the preparation of staff job descriptions for new hires and restructure current job descriptions for upgrading of applicable positions as needed. Advise all staff of appropriate pay grades and salary. Coordinate submission of appropriate paperwork for review and appropriate submission to department management and Human Resources.
• Coordinate and approve all staff leave time and overtime.
• Interface with site administrators to maximize support for the physician group practice.
• Seek and prepare proposals for external funding possibilities from governmental or other private sources in conjunction with the chair, administrator, research administration, or department faculty.
• Ensure that all department payrolls are completed in full and accurate manner. Ensure that forms for new hires, termination, and salary changes for current employees are processed. Keep apprised of annual performance dates. Perform evaluations on direct reports.
• Maintain accountability for the operations of the department 24 hours/day, seven days a week.

Patient Satisfaction/Complaints

• Ensure availability and, if necessary, develop patient and family support services for the assigned areas.
• Performs other related duties as directed or assigned
• Monitor and manage patient satisfaction results and develop and implement c.rrective actions as needed.
• Address patient complaints and ensure prompt resolution of their concerns.