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Greeter Jobs

Company

Ortho Rhode Island
Address , Warwick, 02886
Employment type FULL_TIME
Salary
Expires 2023-09-17
Posted at 9 months ago
Job Description

The objective of the Greeter is to welcome patients and their families to all ORI facilities in a friendly, efficient and courteous manner. The Greeter is also responsible for assisting with patient check in, inquiries, directions, and initial questions regarding the facility while by providing a team-based approach to patient care and an exceptional patient experience. The Greeter will emphasize highly personalized care and help patients surpass barriers to healthcare by improving the patient/provider relationship.

Duties and Responsibilities include but are not limited to:

  • Greet patients in a prompt, courteous and helpful manner.
  • Provide excellent customer service to incoming patients by directing patients as to their specific department needs.
  • Assist patients with wheelchairs (pushing and pulling)
  • Patient Navigators: TDI, FMLA, etc.
  • Medical Records: Medical Records Requests
  • Medical Secretary: Disability Insurance (Aflac, Unum…)
  • Distribute paperwork to appropriate team:
    • Patient Navigators: TDI, FMLA, etc.
    • Medical Secretary: Disability Insurance (Aflac, Unum…)
    • Medical Records: Medical Records Requests
    • Miscellaneous: Walk in requesting copies of X-ray, MRI, and MRI follow up notes
  • Miscellaneous: Walk in requesting copies of X-ray, MRI, and MRI follow up notes
  • Accurately and expeditiously register and update patients’ demographic information.
  • Collects patient copays and past due balances.
  • Complete End Reconciliation
  • Remain accountable and follow through on all commitments made to patients
  • Compliance with HIPAA and OSHA regulations
  • Responsible for contributing to department development
  • Other duties may be assigned as necessary

Required Education and Experience

  • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
  • High School Graduate or equivalent
  • Experience with Microsoft Office (Word, Excel and PowerPoint)

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and filing cabinets.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to converse and hear.
  • Requires normal (corrected) vision.
  • Requires coordination and manual dexterity sufficient to operate office equipment
  • Requires mobility, frequent walking, standing, and sitting, some bending, stooping and stretching and periodic lifting of up to 25 lbs.

Position Type and Expected Hours of Work:

This is a full-time, Monday through Friday position. Shifts will be assigned in advance but may vary depend on a Company Schedule.