Graphic Production Artist Jobs

Position: Customer Service, Graphics and Documents

Status: Non-Exempt Full Time

Reports to: Office Manager

Hours: 8:00 am to 4:30 pm, M-F with 2 paid 10-minute breaks and 1 unpaid ½ hour break.

Seeking an enthusiastic self-starter who is willing to work hard and keep cool under pressure.This is the perfect opportunity for a graphic or production artist with minimal experience to start a career path at a company focused on employee growth and customer satisfaction.This position entails setting up customer provided copy and logos for Hot Stamping, Pad Printing , Laser engraving, Sublimation printing, Heat transfers, Wide format digital printing, along with entering orders and contacting customers with art questions or to procure order authorization.We offer training and support to ensure your success. Benefits: 6 paid holidays, PTO up to 80-hours-year, Medical and Dental, retirement plan with waiting period of two-years.

Qualification and Skills

• Understanding hot stamping and pad printing a plus.
• Work quickly and efficiently on varied orders for a range of customers
• Experience in telephone etiquette and protocol.
• Strong organizational skills
• Computer literacy Microsoft medium level
• Work effectively without close supervision
• Team player
• Prioritize and balance multiple tasks simultaneously
• Experience with using and writing documentation FDA, ISO, OSA, Standard Operating Procedures (SOP) and/or s a significant plus.
• Minimum two years customer service and data entry experience
• Mechanical aptitude a significant plus.
• Detailed-oriented
• Excellent written and verbal communication skills
• Demonstrated ability to understand and translate customer needs.
• Ability to read, understand and follow Standard Operating Procedures (SOP)
• Proficiency with Corel Draw primarily, Adobe Creative Suite: Illustrator, and /or Photoshop.
• Minimum two years’ experience in product art or equivalent certification.
• Display a customer-oriented approach and a creative, positive outlook on all projects

Detailed description follows:

Responsibilities:

• Respond to inbound customer inquiries for information such as ship dates, or other existing order questions.
• Maintain file systems and daily filing tasks for all orders.
• Provide back-up support to office manager and graphics personnel as needed.Sales manager may also ask for assistance.
• Enter, proof, and make all orders live. Fax orders for approval. Involves understanding and using accounting software in concert with contact management software to ensure accuracy of orders.
• Print and analyze open order report approx. 2-3 times a week.Let sales reps know when a follow-up is needed with a customer to get approval on an order.Including re-faxing orders to customers and calling house accounts for approval.
• Become familiar with equipment and product line to layout jobs for accuracy and efficiency.
• Communicate with sales staff to verify all information is correct and clear up any missing information or inconsistencies on orders.
• Maintain accurate customer records in all software systems, CRM, accounting and other programs as trained.
• Maintain superior level of accuracy while doing any work, particularly involving order management.
• Digital Equipment: Wide format digital printer, Laser, Substrate printer and heat transfer print.Prepare artwork and run jobs.
• Acquire knowledge of customer base for all companies.Understand and be able to use correct catalogs to complete orders and answer customer questions.
• Send literature as requested by customers or sales reps using current catalog request system.Including printing and updating literature for sales reps.
• Make outbound calls to customers to resolve order issues to customer satisfaction and obtain authorizations to proceed with orders.
• Maintain office equipment. Example: fill printers with paper and toner, un-jam printers, etc.
• Perform other related duties in support of the Graphics, Customer Service and Documents Department as assigned by management.
• Answer and redirect inbound calls on all lines. Check voice messages.
• Receive and analyze customer artwork for usability, setting up existing art for proofing, creating artwork proofs for customers, and printing acetates as directed
• Within 90 days of start date learn customer levels, price guide, product line, imprint specifications, production guidelines and shipping information in order to provide superior customer service.
• Maintain and create additional current standard operating procedures within current system.

Advancement Opportunities: DOQ and interests will train more extensively into any of the departments for further resume enhancement and growth within the company.UniversalPromo,Inc has a policy of hiring from within standards and policies.