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Gm - Cafe Jobs
Company | Hard Rock Cafe International (USA), Inc. |
Address | , New Orleans, 70130, La |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-10-02 |
Posted at | 9 months ago |
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.
- Actively nurture your team’s development and advancement along well-defined career paths.
- Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand
- Attain a level of top-line sales performance that ranks as #1 in your market place competitive
- Champion change, ensuring all local and company initiatives are implemented successfully.
- Foster an environment of customer advocacy in which all team members put the guest first in very
- Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum
- Be responsive and hospitable to guest feedback from all sources, including social media and
- Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
- Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the
- Demonstrate the ability to grow the business by generating consistent year-over-year entrée count
- Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of Hard Rock’s brand standards and core
- Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking
- Empower your team with a consistent mission regarding cafe goals to achieve desired results.
- Communicate a clear direction to your team by understanding the business’ strengths, weaknesses and
- Consistently demonstrate that you have an enduring passion for your own continuous learning and professional
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
- Bachelor’s Degree in HRM or Culinary preferred.
SKILLS
- Multiple language abilities a plus, fluency in English required.
- Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
- Strong leadership and interpersonal skills
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- High level of business acumen and common sense
- Demonstrates strong problem solving skills through ability to diagnose and implement solutions
- Genuine enthusiasm and aptitude for serving people
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Excellent verbal and written communication skills
PHYSICAL DEMANDS
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
- Ability to travel via auto or airplane for long periods of time.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to sit for extended periods of time.
Closing:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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